Our client is seeking an experienced Amdocs CRM Developer to support the development, customization, and enhancement of enterprise Amdocs CRM solutions. The successful candidate will work closely with business analysts, solution architects, QA teams, and business stakeholders to deliver scalable CRM capabilities that support customer care, service management, and customer lifecycle processes within a telecommunications environment.

Duration: 12 months to start

Location: Hybrid GTA

Responsibilities

- Design, develop, configure, and customize Amdocs CRM solutions.
- Develop recent CRM functionality while enhancing existing customer care capabilities.
- Analyze business requirements and translate them into technical designs and development solutions.
- Configure Amdocs CRM workflows, business rules, customer profiles, case management, and service request functionality.
- Develop integrations between Amdocs CRM and enterprise OSS/BSS platforms using APIs, middleware, and messaging technologies.
- Participate in solution design, code reviews, and technical discussions.
- Troubleshoot and resolve application defects, production issues, and performance problems.
- Support system integration testing, user acceptance testing, and production deployments.
- Collaborate with QA teams to resolve defects and ensure high-quality releases.
- Prepare technical documentation, development standards,



and deployment procedures.
- Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.

Required Qualifications

- 5+ years of software development experience.
- 3+ years of hands-on Amdocs CRM development experience.
- Strong experience customizing and configuring Amdocs CRM modules.
- Experience developing customer care, customer profile, case management, and service request functionality.
- Experience integrating Amdocs CRM with other enterprise applications.
- Robust Java development experience.
- Experience developing REST and SOAP web services.
- Experience with Oracle databases, SQL, and PL/SQL.
- Experience with Linux/Unix environments.
- Experience working within Agile software development teams.
- Strong analytical, troubleshooting, and communication skills.

Nice to Have

- Experience with Amdocs CES (Customer Experience Suite).
- Telecommunications industry experience.
- Experience integrating CRM with Billing, Ordering, Product Catalog, or OSS platforms.
- Knowledge of TM Forum Open APIs.
- Experience with Kafka, JMS, or middleware technologies.
- Experience with CI/CD pipelines using Jenkins or Azure DevOps.
- Experience with Docker, Kubernetes, or OpenShift.
- Cloud experience (AWS or Azure).

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