The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). They integrate subject matter and industry expertise, contribute to standards, coordinate objectives across functions, and lead technical oversight for applications and systems. They manage volume, quality, timeliness, and delivery of end results and may oversee planning, budgeting, and policy formulation.

Responsibilities - Manages one or more apps support teams.

- Provides technical oversight across systems and applications; leverages skills across multiple apps support areas.
- Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provides guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long‑term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow‑through to resolution.
- Consults with the primary clients of the application in conjunction with development managers to understand the strategic objectives of users.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Champions stability initiatives to enable application high availability for Business‑As‑Usual, including better monitoring, failover and resiliency.
- Ability to handle incidents, problems and change at a global enterprise level.



Remains calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Focuses on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputizes for the regional support manager.
- Performs other duties and functions as assigned.
- Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, driving compliance with applicable laws, rules and regulations, and escalating, managing and reporting control issues with transparency.

Recommended

Qualifications - 6+ years of experience.

- Practical problem solving and strategic thinking skills.




- Experience supporting applications using ECS cluster, Kafka, Solace, API Microservices.
- Hands on experience in managing apps hosted on Cloud.
- Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.).
- Experience managing cloud based application, micro services and cloud database storage technologies like ORRAS, MAAS, MSAAS, etc.
- Demonstrated leadership, interpersonal skills and relationship building skills.
- Service oriented attitude.
- Ability to work in a fast‑paced environment.
- Experience working or leading requirement gathering efforts for multiple large development projects at one time.
- Proficient using basic technical tools and systems.
- Good interpersonal and communication skills.
- Ability to plan and organize workload.
- Ability to communicate appropriately to relevant stakeholder.
- Deeper understanding of web technologies.
- Understanding of IP networks + ability to analyze and monitor network traffic.

Education - Bachelor’s/University degree or equivalent experience, Master’s degree preferred.

Equal Opportunity Employer Statement Citi is an equal prospect employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Application Support Manager - Vice President (Mississauga)
🏢 Citigroup
📍 Mississauga