As an Assistant Manager at Tim Hortons, you will demonstrate an ownership mindset by leading your team to achieve operational excellence across all areas of the restaurant. You will play a key role in delivering exceptional guest experiences, developing team members, and driving strong operational performance.
Assistant Managers lead by example, setting the standard for professionalism, teamwork, and customer service. This role requires a hands-on leadership approach, actively supporting daily operations, coaching team members, and ensuring a smooth and efficient guest experience. The ability to multitask and make effective decisions in a quick-paced environment is essential.
Key Responsibilities
- Deliver exceptional guest service by creating a welcoming and positive customer experience.
- Oversee daily restaurant operations to ensure consistency, efficiency, and operational excellence.
- Train, coach, and develop team members to support performance and professional growth.
- Effectively manage labour by directing floor operations and optimizing staffing levels.
- Monitor and control food and paper costs while minimizing waste.
- Address and resolve guest concerns promptly and professionally.
- Maintain compliance with company policies, food safety standards,
and health and safety regulations.
Availability This position is primarily focused on afternoon and evening operations. Flexibility is required, as work schedules may vary based on business needs while supporting a healthy work-life balance.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift and carry up to 20 kg (45 lbs).
- Ability to assist with receiving and organizing large deliveries.
- Comfortable working in varying temperature environments, including freezers, refrigerators, and areas near ovens and other hot equipment.
- Ability to perform effectively in a fast-paced environment, manage multiple priorities, and meet operational deadlines while maintaining attention to detail.
Why work for us?
- Competitive pay
- Growth and development opportunities
- Team environment
- Community involvement
- Training programs
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Free uniforms
- Meal benefits
Pay: $20.00-$22.00 per hour
Benefits
- Dental care
- Discounted or free food
- On-site parking
- Vision care