Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job ID:

26-23304

Job Title:

AV Support Technician

Location:

Toronto, ON/Onsite

Duration:

11-12 months

Client:

Transportation

Pay Rate:

CAD $45/hr - $50/hr

Must have:

- 5+ years of experience in IT/AV support with a strong focus on conference room and meeting space AV environments.
- Hands-on experience supporting Google Meet Rooms hardware and software.
- Experience with Logitech Rally products, including Rally Bar, Rally Bar Mini, cameras, microphones, speakers, and room controllers.
- Experience supporting Neat Bar Pro or similar all-in-one video conferencing systems.
- Experience configuring and troubleshooting Logitech Room Scheduling Displays and room schedulers.
- Proven experience installing and configuring conference rooms, including mounting displays, installing cameras, running and terminating cabling, and provisioning AV equipment.
- Strong troubleshooting skills across AV hardware, conferencing platforms, audio/video systems, scheduling systems, and basic networking.
- Experience supporting Windows laptops/desktops and administering Apple/macOS devices in an enterprise setting.
- Working knowledge of networking fundamentals, including switches, Wi-Fi, TCP/IP, and AV-over-IP technologies.
- Experience using enterprise ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
- Familiarity with AV signal types and connectors including HDMI, USB-C, SDI, Dante, and AVoIP.
- Excellent customer service, communication, documentation, and problem-solving skills.




- Ability to lift and install AV equipment weighing up to 50 lbs.
- AVIXA CTS (Certified Technology Specialist) certification or working toward certification.
- Experience with Crestron, Extron, Q-SYS, Poly, Yealink, Biamp, or similar AV ecosystems.
- Experience with audio DSP platforms and conference room control systems.
- Ability to read and interpret AV signal flow diagrams and technical schematics.
- Experience supporting live corporate events, webinars, or town halls is an asset.

Role and Responsibilities:

- Perform daily health checks and proactive AV sweeps of conference rooms to identify and resolve issues before meetings begin.
- Provide on-site and remote support for conference room technologies, including Google Meet Rooms, displays, projectors, cameras, microphones, speakers, and conferencing peripherals.
- Troubleshoot and maintain Logitech Rally systems, Neat Bar Pro devices, and Logitech Room Scheduling Displays.
- Install, configure, test, and commission new conference rooms, including AV hardware, displays, cameras, cabling, and room controllers.
- Configure, calibrate, and maintain conference room audio systems to ensure high-quality audio and video performance.
- Diagnose and resolve hardware, software, networking,



and scheduling issues affecting conference room functionality.
- Respond to IT Helpdesk escalations, manage support tickets, and provide timely issue resolution for end users.
- Maintain AV hardware inventory, spare equipment, software assets, and procurement records.
- Create and maintain technical documentation, standard operating procedures, and knowledge base articles in Confluence.
- Monitor AV system health, perform firmware/software updates, and coordinate with vendors for equipment maintenance and repairs.
- Assist with AV setup and technical support for internal meetings, town halls, webinars, and company events when required.
- Stay current with emerging AV and Unified Communications technologies and recommend improvements to enhance the meeting room experience.

If this opportunity matches your experience and career goals, please share your most updated resume for consideration. Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts can provide tailored and swift sourcing solutions to fulfill client hiring needs.

In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

#RTA

📌 AV Support Technician 26-23304 (Toronto)
🏢 Russell Tobin
📍 Toronto