Position Overview The Bilingual Customer Service Representative is responsible for supporting English and French speaking customers, processing orders, and coordinating with sales representatives and internal departments to ensure timely and accurate service.

This is a full-time, permanent, in-office position based at our Toronto, Ontario office. Qualified verbal and written proficiency in both English and French is required.

Key Responsibilities

· Handle customer inquiries and orders in English and French by telephone, email, and other communication channels.

· Process customer orders accurately and in a timely manner.

· Use Company software systems for customer communication, order entry, and follow-up.

· Provide accurate information regarding products, stock availability, pricing, and order status.

· Coordinate with sales representatives regarding pricing, promotions, product availability, and customer needs.

· Resolve customer concerns professionally and escalate issues when required.

· Maintain accurate customer and order information in Company systems.

· Collaborate with the warehouse team to monitor and support order shipments.

· Provide product knowledge and support throughout the customer order process.

· Communicate clearly and professionally with English and French speaking customers throughout the order process.

· Share customer feedback to support service improvement and issue resolution.

Qualifications

· Excellent verbal and written communication skills in both English and French.

· Ability to confidently manage customer telephone calls, emails, order details, and issue resolution in both languages.





· Minimum of three years of customer service experience is preferred.

· Experience providing customer service in both English and French is preferred.

· Experience handling customer inquiries through telephone queues is an asset.

· College diploma, equivalent education, or higher is preferred.

· Strong attention to detail and organizational skills.

· Ability to manage multiple priorities in a rapid-paced environment.

· Professional, positive, and customer-focused approach.

· Comfortable learning and using Company software systems.

· English and French language proficiency may be assessed during the recruitment process.

Salary and Benefits

· Annual salary range: $50,000 to $55,000, based on experience, qualifications, and bilingual proficiency.

· Full-time, permanent position.

· Dental and vision care.

· Extended health care.

· Life insurance.

· Paid time off.

Availability and Scheduling

· Availability: Monday to Friday.

· Normal working hours may include the following shifts:

o 8:30 AM to 5:00 PM o 9:30 AM to 6:00 PM o 10:30 AM to 7:00 PM The successful candidate may be required to work additional hours based on business needs. Assigned shifts may change based on operational and customer service requirements.

About Alendel





Alendel is a family run company devoted to creating a single source for fabrics, trimmings, linings, decorative drapery hardware, and related products for the interior design trade.

Established in 1981, Alendel has grown into a leading distributor of home furnishings in North America. With distribution centres in Toronto, Canada, and Buffalo, New York, along with an extensive showroom network, Alendel supports both residential and hospitality segments of the interior design market.

For more than 45 years, Alendel has built a reputation for high-quality products, responsive service, and trusted relationships. Our culture is rooted in integrity, accountability, and long-term partnership with our customers and team members.

Application Timeline

· Application deadline: Open until filled.

· Ideal start date: Two to four weeks.

Application Process

· Applications accepted by email: [email protected]

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits

- Dental care
- Life insurance
- Paid time off
- Vision care

Application question(s):
- Are you legally authorized to work in Canada?
- This is a full-time, in-person role based at our Toronto office. Are you able to commute to the office five days per week, Monday to Friday?
- This role may include shifts between 8:30 AM and 7:00 PM, including 8:30 AM to 5:00 PM, 9:30 AM to 6:00 PM, or 10:30 AM to 7:00 PM. Are you available to work these shifts as scheduled by the Company?

Experience:
- Customer service: 3 years (required)

Language:
- Are you fluent in spoken and written English and French? (required)

Work Location: In person

📌 Bilingual Customer Service Representative, English and French (Toronto)
🏢 Alendel Fabrics
📍 Toronto