Location: Toronto, ON, CA Salary Range: $89,250.00-115,500.00 per year Business Analyst, HR Technology & ServiceNow Join Hydro One and play a key role in transforming the employee experience through one of the world's leading digital workflow platforms. As the ServiceNow Business Analyst, you will be responsible for the strategic direction, enhancement, and ongoing evolution of Hydro One's HR Service Delivery platform. This role is ideal for a seasoned professional who combines deep ServiceNow HRSD expertise, a solid Business Analysis background, and Scrum Master certification to successfully bridge business needs with technology solutions.

You will act as the primary liaison between HR stakeholders, IT teams, and external partners, translating business requirements into a prioritized product roadmap that delivers exceptional employee experiences and business value. You will lead workshops, drive requirements gathering and process design activities, manage the HRSD product backlog, facilitate Agile delivery practices, and ensure that ServiceNow capabilities are fully leveraged to support Hydro One's HR transformation journey.

General

Accountabilities - Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems,



among others - Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities - Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements - Document requirements or support the creation of development stories with associated acceptance criteria - Configure and/or assist in configuring the ServiceNow HRSD application(s) to achieve the desired outcomes - Contribute to the development and implementation of the best technical practices and procedures.

- Stay updated on the latest capabilities, functions, and features in ServiceNow HRSD and share this knowledge with the team - Identify and resolve technical issues related to integration solutions. Perform debugging and troubleshooting of integration processes - Stay informed about industry trends and share insights with the team Selection Criteria - Experience in product management and/or business analysis - Strong knowledge of HRIS preferably ServiceNow - Able to facilitate process mapping workshops and conduct process gap analysis - Verbal and written communication skills - Attention to detail and project management skills - Analytical and problem-solving skills - Knowledge of HR policies, procedures and processes - Must have Agile certification (PSM, CSM, PSPO, or CSPO) We welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected].

Hydro

One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Deadline: August 3, 2026

📌 Business Analyst, HR Technology & ServiceNow (Toronto)
🏢 Hydroone
📍 Toronto