Job Title Campus Store Services Assistant Job Type Flexible Union MRSA Salary Grade Flexible / Casual Classification (Salary Grade) SAD01 Administrative Services (Salary Grade 12) Hybrid Work This position is ineligible Position End Date 10/1/2027 Location MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary) About This Position About the Role Working within the Cougars Campus Store, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

The Campus Store Services

Assistant provides front-line customer service and operational support across multiple Commercial Operations service areas, including the Campus Store, Campus Card Office, online order fulfillment, and other customer-facing services. The position supports daily operations by assisting customers, processing transactions, preparing orders, issuing campus cards, and completing administrative tasks while maintaining a high standard of customer service. The role is designed to provide operational flexibility and business continuity through cross-training across multiple service areas.

Responsibilities Customer Service (35%) Provide professional, friendly customer service in person, by phone, and by email

- Respond to customer inquiries or direct them to the appropriate staff member
- Resolve routine customer concerns;

Maintain confidentiality of customer information; and Support service counters during peak periods.

Campus Store

Operations (30%) Process sales through the point-of-sale system

- Receive and stock merchandise
- Pick, pack, and prepare online orders




- Assist with shipping and customer pickups
- Maintain store presentation
- Assist with inventory counts; and Restock sales floor merchandise. ONECard Services (20%) Capture and/or approve photographs;

Verify identification

- Produce and issue campus cards
- Replace lost or damaged cards
- Assist with basic account inquiries
- Maintain card supplies and equipment; and Escalate complex technical issues. Administrative & Operational Support (10%) Support UPass distribution activities
- File records and maintain documentation;

Prepare reports or logs as assigned

- Process locker rentals; and Maintain work areas.

Other

Duties (5%) Participate in cross-training. Support special events. Assist other Commercial Operations departments during peak periods. Perform other related duties as assigned.

Qualifications High School Diploma or equivalent Salary: $15.45 - $19.44 per hour Closing date: Open until the required number of suitable candidates are found A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority.



Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre.

New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.

About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part time learners.

MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees.

Mount

Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

📌 Campus Store Services Assistant (Calgary)
🏢 Mount Royal University
📍 Calgary