We are seeking a reliable and customer-focused Keyholder to support daily retail operations in a rapid-paced cannabis store environment. The Keyholder assists management with opening and closing procedures, cash handling, inventory control, customer service, and ensuring compliance with all cannabis retail regulations. This role acts as a leader on duty when management is unavailable and helps maintain a welcoming, safe, and compliant shopping experience.
Key Responsibilities
Store Operations
- Open and close the store following established procedures
- Perform daily cash counts, deposits, and reconciliation
- Ensure the sales floor is clean, organized, and fully stocked
- Support inventory management, receiving shipments, and restocking products
- Monitor store security and loss prevention procedures
- Assist with visual merchandising and promotional displays
Customer Service
- Deliver exceptional customer experiences through product knowledge and personalized recommendations
- Educate customers on cannabis products, consumption methods, and responsible use within legal guidelines
- Resolve customer concerns professionally and efficiently
- Verify customer identification and ensure compliance with age-verification requirements
Compliance & Safety
- Adhere to all provincial cannabis regulations and company policies
- Maintain accurate records and support compliance audits
- Ensure proper handling and storage of cannabis products
Leadership Support
- Provide direction and support to team members during shifts
- Assist with training new employees
- Communicate operational updates and issues to management