We are Systematix and we are currently looking for a ServiceNow Release & Environment Manager for our life sciences client. This role is 100% remote in EDT hours.

ABOUT THE PROJEC

TOur client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint

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The ServiceNow Release & Environment Manager will play a critical role in ensuring the stability, governance, and successful deployment of ServiceNow solutions across multiple enterprise environments. Working closely with platform teams, developers, infrastructure teams, security, project leadership, and business stakeholders, you will oversee release planning, environment strategy, instance management, and deployment governance to ensure solutions are delivered safely, consistently, and in accordance with enterprise standard

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ABOUT THE RESPONSIBILIT**

IESAs the ServiceNow Release & Environment Manager, you will be responsible for planning, coordinating, and governing all ServiceNow releases while ensuring enterprise environments remain stable, secure, and available throughout the project lifecycle. You will serve as the central point of coordination for release planning, environment management, deployment readiness, and cross-functional collaboration across globally distributed delivery tea ms.Responsibilities inclu

- de:Own the end-to-end release management process across development, test, UAT, pre-production, and production ServiceNow environme
- ntsDefine release schedules, governance checkpoints, deployment windows, release calendars, and implementation timelines aligned with business priorit
- iesCoordinate complex releases involving multiple development, infrastructure, platform, security, and business teams while managing cross-project dependenc
- iesEnsure all releases comply with enterprise Change Management processes, governance standards, and required technical and business approv
- alsLead release planning sessions, release readiness reviews, go/no-go meetings, deployment activities, and post-implementation revi
- ewsValidate release scope, implementation plans,



rollback procedures, recovery plans, testing completion, and production readiness before deploym
- entIdentify, assess, and mitigate release risks while proactively managing release conflicts, sequencing issues, and environment constrai
- ntsDevelop and maintain the enterprise ServiceNow environment and instance management strategy supporting development, testing, training, UAT, pre-production, and production environme
- ntsCoordinate environment provisioning, refreshes, cloning, patching, lifecycle management, and environment availability to support project deliv
- eryEnsure consistency, stability, configuration alignment, and governance across all ServiceNow instan
- cesWork closely with platform administration and security teams to manage environment access, roles, permissions, and compliance requireme
- ntsMaintain documentation covering environment configurations, integrations, plugins, versions, dependencies, refresh schedules, and deployment hist
- oryMonitor release and environment performance, producing dashboards, operational metrics, and management reporting to support continuous improvem
- entIdentify opportunities to improve release quality, deployment automation, operational efficiency, and setting management practi

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ABOUT THE QUALIFICAT**

- IONS7+ years of experience in Release Management, Environment Management, or Platform Operations within large enterprise IT environm
- entsProven experience managing enterprise application releases across multiple development, testing, and production environm

- entsExperience supporting enterprise ServiceNow implementations, including Change Management and Release Management proce
- ssesStrong understanding of ITIL Change Management, Release Management, Configuration Management, and governance framew
- orksExperience coordinating complex technical deployments involving multiple cross-functional teams and stakehol

- dersExperience managing ServiceNow instances, environment strategies, cloning, refreshes,



and lifecycle activi
- tiesExperience supporting cloud or hybrid infrastructure environments, including Azure, AWS, or similar platf
- ormsFamiliarity with CI/CD pipelines, release automation tools, and DevOps pract

- icesKnowledge of Infrastructure as Code concepts and tools such as Terraform or Ansible is considered an a
- ssetStrong analytical, organizational, planning, and problem-solving sk
- illsExcellent written and verbal communication skills with the ability to influence technical and business stakeholders at all le

- velsExperience working within regulated or highly governed enterprise environm
- entsITIL Foundation or ITIL 4 certification is prefe
- rredProject Management certifications such as PMP, PRINCE2, or Agile certifications are considered an a

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ABOUT THE**

ROLELocation: Remote (Eastern Time) with flexibility to collaborate across additional time zones as req uiredDuration: 6-month contract with a high likelihood of exte nsionWork hours: Full-time, primarily aligned to Eastern Time (ET), with flexibility to support UK/Europe business hours when req

**uired

AI DISC**

LOSUREWe may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring deci

**sions.

AP**

PLY NOWIf you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this oppor

**tunity.

ABOUT SY**

STEMATIXSystematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private i ndustry.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Eq

**uity Act.

Systematix. Solutions Focused. Peop**

le Driven.

📌 Change Manager (Canada)
🏢 Systematix
📍 Canada