About the Role:

At Northpoint Business Services, we are committed to helping businesses deliver exceptional customer experiences through professional client support and operational excellence. We are looking for an experienced Client Services Manager (m/f/d) to lead our client relations function, strengthen service delivery, and mentor a growing customer support team. This role is ideal for a service-oriented leader who enjoys building long-term client partnerships while driving continuous improvement across customer-facing operations.

Why Work With Us?

Collaborative Workplace

Our Montreal office promotes teamwork, innovation, and open communication. You'll work alongside experienced professionals who value knowledge sharing and continuous improvement.

Growth opportunities

We invest in our people through leadership development programs, professional certifications, and ongoing learning opportunities to help you advance your career.

Meaningful Impact

Your decisions will directly influence customer satisfaction, client retention, and the overall success of our service operations.

Modern Work Environment

We provide the tools, technology, and resources needed to help our teams deliver efficient and high-quality client support.

Key Responsibilities

Client Relationship Management

Build and maintain strong relationships with key clients by understanding their business needs and ensuring exceptional service delivery.

Service Operations Leadership

Lead daily client service operations, monitor service quality, and implement strategies that improve customer satisfaction and operational efficiency.

Team Leadership

Manage, coach, and develop a team of Client Service Representatives and Team Leads, fostering a culture of accountability, collaboration, and professional growth.

Performance Management

Establish service standards,



monitor key performance indicators, prepare performance reports, and identify opportunities for continuous improvement.

Cross Functional Collaboration

Partner with operations, finance, sales, and other internal departments to resolve client concerns, improve processes, and support business objectives.

Issue Resolution

Handle complex customer escalations, negotiate effective solutions, and ensure concerns are resolved in a timely and professional manner.

Process Improvement

Review existing workflows, recommend operational enhancements, and implement best practices that increase efficiency and client satisfaction.

What We Are Looking For

Experience

7+ years of experience in client services, customer success, account management, or business operations, with at least 3 to 5 years of experience leading or managing teams in a client-facing environment.

Leadership Skills

Demonstrated ability to lead, mentor, and develop high-performing teams while managing multiple priorities in a fast-paced environment.

Communication Skills

Excellent verbal and written communication skills with the ability to build trusted relationships with clients, stakeholders, and cross-functional teams.

Problem Solving

Strong analytical and decision-making abilities with experience resolving complex client issues and improving operational processes.

Technical Skills

Proficiency with CRM platforms, Microsoft Office applications, reporting tools, and customer service technologies.

Education

Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred.

Mindset A proactive, customer-focused leader who thrives on delivering outstanding service, driving continuous improvement, and creating long-term value for clients.

Pay: $4,875.00-$5,000.00 per month

Work Location: In person

📌 Client Services Manager (Montreal)
🏢 Northpoint Business Services
📍 Montreal