Are you a strong problem solver who enjoys helping customers and resolving complex issues? We're looking for a Bilingual French Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience.

This is not a high-volume call center collections position. Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time.

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following:

Utilize problem solving and critical thinking skills to determine root cause of aging invoices

Leverage systems functionality and established processes to resolve aging invoices

Work within established procedures and adheres to quality guidelines

Escalate complex issues to senior team members and/or leadership

Contribute ideas for process improvement

Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service

Continue to develop skills and build upon knowledge of collections process

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required

High School Diploma or GED equivalent

Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

Bilingual French requirement

French language proficiency required (spoken and written).

Preferred

Proficient in Microsoft Office Suite of programs

Effective and flexible communication skills

Strong customer service and interpersonal skills

Critical thinking skills and demonstrated ability to use own judgement and make sound decisions

Ability to work in fast-paced, professional, and deadline driven environment





Values a diverse and inclusive work environment

Disclaimer

This is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Compensation Range

$18.49 - $28.87

The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training.

Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our perks support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Medical (including Vision and Telemedicine)

Dental

Basic and Supplemental Life Insurance

Vacation and PTO time

Paid holidays

Short-Term and Long-Term Disability

Retirement Plan with 5% company matching

Employee Stock Purchase Plan (ESPP)

Charitable Giving Match Program

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

📌 Collections Representative (Bilingual French) (Montreal)
🏢 C.H Robinson
📍 Montreal