JOB TITLE: Overnight Concierge / Security

DEPARTMENT: Administration

REPORTS TO: Office Manager

JOB SUMMARY

The Overnight Concierge/Security is responsible for keeping the building safe, secure, and clean during overnight hours.

You are the main staff member on site at night.

Your role includes security checks, helping residents in emergencies, basic concierge duties, and light housekeeping. You must stay alert, act quickly in emergencies, and support residents with care and respect.

MAIN RESPONSIBILITIES

- Security & Safety

Monitor security cameras regularly during the shift

Complete a full security check at the start of shift (doors, entrances, parkade)

Do regular building patrols throughout the night

Make sure all doors are closed and locked

Watch for suspicious activity and safety risks

Call 911 for emergencies or responsible concerns

Write incident reports for all security issues or unusual events

2.

Resident

Support & Emergencies

Respond to all resident pendant calls immediately

Be the first responder for all overnight emergencies

Provide basic first aid within your training

Call 911 for medical emergencies

Stay with the resident until help arrives (if safe to do so)

Inform the manager or on-call staff after any incident

Record clear notes about what happened

3.

Concierge

Duties

Answer phone calls in a polite and professional way

Assist anyone who comes to the front desk overnight

Check email and Communication Binder at the start of shift

Keep the security phone charged and ready

Send a shift summary email to managers before the end of your shift

4.

Cleaning

Duties (Light Housekeeping)

Evening / Night Tasks

Clean high-touch areas (door handles, railings, counters)

Clean and restock common bathrooms (main floor, gym, staff areas)





Vacuum and mop lobby, hallways, and common spaces

Clean elevators, entrance doors, and glass areas

Remove garbage and recycling from common areas and garbage rooms

Light dusting (library, common rooms, surfaces)

Clean staff room (microwave daily, fridge weekly)

Keep concierge desk and main floor clean and organized

Morning Tasks

Open blinds (part way, not fully up)

Turn on lights, TVs (muted except library), and fireplaces

Tidy furniture, cushions, and common areas

Clean entrance area and vacuum mats (inside and outside)

Apply salt to entrances/walkways if needed (snow/ice)

5.

Breakfast

Setup (Morning)

Turn on and prepare coffee machine

Set up coffee, hot water, and tea station

Put out milk, juice, yogurt, and condiments

Refill napkins, sugar, and supplies

Ensure breakfast area is ready by 6:00 AM

Refill items as needed before shift ends

GENERAL EXPECTATIONS

Emergencies always come first over cleaning tasks

Stay awake, alert, and aware at all times

Work independently and make safe decisions

Be calm, respectful, and helpful with residents

Maintain confidentiality at all times

Follow all safety, infection control, and workplace policies

QUALIFICATIONS

Grade 12 or equivalent

First Aid/CPR is an asset

Experience in security, customer service, or healthcare is an asset

SKILLS

Clear English communication (speaking and writing)

Calm and confident in emergencies

Good observation and problem-solving skills

Reliable and able to work alone

PHYSICAL REQUIREMENTS

Walk and stand for long periods

Complete regular building checks (patrols)

Light lifting, bending, and cleaning

WORK CONDITIONS

Working alone overnight

Handling emergencies or stressful situations

Possible exposure to illness

Risk of slips or falls during patrols

📌 Concierge/Security- Retirement Home (Evenings, Overnight) (Surrey)
🏢 Park Place Seniors Living
📍 Surrey