In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager, Coordinator or designate, performs a variety of duties related to registration, scheduling, information and guidance for remote and virtual clients, according to established contact centre procedures. Provides a positive and culturally secure client experience, while utilizing specialized software applications and office equipment.

QUALIFICATIONS:

Education, Training And Experience





Grade 12 and two years' recent related experience or an equivalent combination of education, training, and experience.

Skills And Abilities

- Ability to keyboard at 45 w.p.m.
- Knowledge of medical terminology
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to supervise.
- Ability to organize work.
- Ability to operate related equipment.

Job Requirements: https://jd.viha.ca/JD5136.pdf

📌 Contact Centre Representative (Nanaimo)
🏢 Island Health
📍 Nanaimo