Career at Clarius Today, as many as 25 million medical professionals globally don't have access to medical imaging, which is proven to improve patient care and reduce healthcare costs. That's why we're on a mission to make medical imaging accessible everywhere by delivering high-performance, affordable, and easy-to-use solutions powered by artificial intelligence and connected to the cloud. By making Clarius your next career move, you're joining a talented, innovative, and highly collaborative team.

You're also joining a community that includes thousands of physicians worldwide who use Clarius to deliver better patient care! And you're joining a thrice-certified Great Place to Work!

Your Role As our Customer Experience Specialist, you'll report to the Manager, Customer Experience and share responsibility for managing all direct Clarius membership renewals, as well as supporting our partners with theirs. You'll own the renewal conversation end to end, keeping retention high by making sure our customers are getting real value from their Clarius membership.

Your Responsibilities Include Owning the renewal process from initiation to close, processing transactions including subscriptions, cancellations, and account modifications

Working directly with customers and partners to manage the renewal conversation and process

Processing end customer quotes via Salesforce

Collaborating with Sales to understand customers' goals and identify upsell opportunities

Partnering with Finance to ensure quotes are processed efficiently

Defending and improving customer retention metrics,



keeping membership and support renewal rates high through excellent client satisfaction and adoption

Suggesting improvements to current processes and workflows, and working cross-functionally to implement them Your Experience So Far 3+ years in a commercial or closing SaaS role (customer success, renewals, or account management) managing a large book of business, including high value accounts A courageous communicator, comfortable speaking with customers at all levels A natural collaborator who works cross-functionally with finance, support, and sales in the customer's best interests A change agent: a quick learner who works effectively in a fast-paced, evolving organization

Detail and process oriented

Salesforce experience is a plus

Relevant certifications, licenses, or professional designations are an asset, or an equivalent combination of education, training, and work experience Location and Compensation: This is a hybrid role, therefore we can only consider candidates who are based within a commutable distance from our Vancouver, BC office. The salary range for this role is set at $65,000-$75,000 per anum.

More Reasons To Consider Flexible

Hours & Hybrid Model: Embrace work-life balance with flexible hours and a hybrid work model that suits your lifestyle.

Benefits from Day 1:



Get full access to your comprehensive benefits package made available from your very first day.

Volunteer Days: Make a difference with paid volunteer days during working hours, supporting causes that matter to you.

Professional Development Program: We're big fans of continuous learning, and we invest in your growth with financial support for programs, seminars, conferences, and courses.

Workspace: Our contemporary office features sit/stand desks, various health & wellness facilities, a stocked kitchen, outdoor amenities, in office daycare, enclosed parking, a free on-site gym and close proximity to a SkyTrain station.

Clarius Mobile

Health is proud to be an Equal Opportunity Employer. We encourage applications from any qualified candidate regardless of ethnicity, religion, age, national origin, disability status, sexual orientation, gender identity or expression. Please let us know if you require any accommodations during the interview process.

Use of Artificial Intelligence in the Recruitment Process As part of our recruitment and assessment process, we may use artificial intelligence tools to support certain activities. This may include, but is not limited to, reviewing applications, supporting candidate assessments, and conducting or facilitating one way video interviews. Where AI tools are used, they are intended to support our recruitment process and do not replace human decision making.

Candidates may be informed where AI is used as part of an assessment and will have the chance to engage with the recruitment process in accordance with applicable laws and our recruitment practices.

📌 Customer Experience Specialist (Vancouver)
🏢 LV1 Health Tech
📍 Vancouver