Become a key player in customer success at Jobber as a Customer Retention Specialist. Help clients overcome challenges and maximize their subscription value in this impactful role. Reporting to the Manager of Customer Retention, this position focuses on engaging customers at risk of cancellation.
You will use consultative conversations to identify barriers and connect them with Jobber’s solutions. Strong communication and problem-solving skills are essential for driving customer satisfaction and retention. Key Responsibilities:
- Engage with customers at risk of cancellation
- Conduct proactive outbound retention calls
- Facilitate value sessions tailored to customer needs
- Use a consultative approach to uncover churn reasons
- Protect recurring revenue by influencing customer decisions Requirements:
- Experience in high-volume, customer-facing roles
- Curiosity to understand customer challenges
- Ability to translate product features to solutions
- Solid verbal communication skills
- Results-driven mindset with resilience Drive customer success by connecting solutions to their needs and reinforcing their journey with Jobber.