TekStaff's Client has a current vacancy for a Customer Retention Manager

Contract Duration: 24 months

Location: Toronto, ON - Hybrid

Skills & Qualifications

- 5+ years of experience in customer retention, customer strategy, consulting, customer experience, or related fields.
- Experience in financial services, banking, fintech, or other customer-centric industries preferred.
- Robust analytical and problem-solving skills.
- Experience working with customer performance metrics, segmentation, and retention reporting.
- Excellent verbal and written communication skills.
- Proficiency with PowerPoint and Excel.
- Experience working in matrixed organizations.
- Bachelor's degree required; Master's degree considered an asset.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

📌 Customer Retention Manager (Toronto)
🏢 Tekstaff IT Solutions
📍 Toronto