Data Entry/Customer Service Agent (English) Job Type: Full Time Required Availability: Monday to Friday 7:30 am to 4:30 pm (Some Weekends) Location: 550 Berry St, Winnipeg, MB Salary: $17.00 Hourly About AnswerNet AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

AnswerNet Offers Great Benefits Ongoing training and development to ensure your success

Virtual paid training

Paid time off

Comprehensive perks package (medical, vision, and dental)

Employee Assistance Program

RRSP program options

Short and Long-Term Disability options

Internal career advancement opportunities The Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into the company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk), are data entry, proofreading, donor follow-ups either through email or phone (number of outbound calls can vary), exporting and importing data into databases, deposits, and appropriately filing digital documents. You should be diligent and reliable.

You should pay attention to detail. A significant portion of our client base consists of religious organizations/charities.



Agents are required to handle calls regarding (donations/doctrine/services) for these specific groups.

Key Job Activities

Sort and collate incoming and outgoing mail.

Weigh mail to determine the correct postage.

Time/date stamp all incoming/outgoing mail.

Help customers complete change of address and mail hold forms, etc.

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Ensuring appropriate turnaround time on all data entry

Monitoring and updating existing data when required

Retrieving data for team members upon request

Utilizes applications effectively to process customer transactions accurately

Maintains a working knowledge of client product, services, and promotions

Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.

Use fax and scanning machines.

Client exports and deposits Requirements And Skills Experience with mail sorting and postage meter machines is a plus

Good computer skills

Well-organized, with sharp attention to detail

Ability to work under pressure

Strong typing skills; Knowledge of the touch-typing system is strongly preferred

Good command of the English language, both oral and written, and customer service skills

High school degree or equivalent

📌 Customer Service Agent, Winnipeg
🏢 VoiceLog
📍 Winnipeg