Company Description

Canadian Phytopharmaceuticals Corp, located in Richmond, BC, is a trusted name in manufacturing and private labeling botanical extracts, dietary supplements, and health products. Committed to quality, the company focuses on delivering top-tier health products to consumers. Job Summary

We are currently seeking a highly organized, detail-oriented, and customer-focused Administrative Assistant & Customer Service Representative to join our growing team. Duties & Responsibilities

Answer and direct incoming phone calls in a skilled, courteous manner.

Provide prompt, professional, and friendly customer service via phone, email, and WeChat.

Coordinate with internal departments to communicate order updates, shipping schedules, and delivery timelines to customers.

Coordinate customer inquiries with the appropriate internal departments and communicate timely and accurate responses to customers regarding products, quotations, orders, shipping status, and general information.

Organize, maintain, and update business files, records, and company documents.

Assist company directors with daily administrative and operational tasks.

Prepare shipping documents, commercial invoices, packing lists,



and other documentation required for domestic and international shipments.

Schedule courier pickups and coordinate deliveries.

Purchase office supplies and maintain inventory.

Perform other administrative and customer service duties as assigned. Qualifications

Bachelor’s degree in Chemistry, Biology, or a related scientific field is an asset.

Excellent verbal and written communication skills in both English and Mandarin.

Strong customer service skills with a professional, friendly, and positive attitude.

Excellent organizational and time management skills with the ability to multitask and prioritize competing tasks.

Strong attention to detail and accuracy.

Proficient in Microsoft Office applications, including Outlook, Word, and Excel.

Strong problem-solving skills with the ability to respond to customer inquiries promptly and effectively.

Previous experience as an administrative assistant, receptionist, customer service, or a related role is considered an asset.

Experience in the natural health products, food, or manufacturing industry is considered an asset.

📌 Customer Service Representative (Richmond)
🏢 Canadian Phytopharmaceuticals
📍 Richmond