Enhance customer experiences with Google Cloud as a Customer Solutions Developer II. Utilize your expertise in software development and troubleshooting to support vital customer transitions. In this role, you will engage with customers on technical issues within Google Cloud Platform.

Serving as a key member of a global support team, you will leverage skills in programming languages, distributed systems, and customer advocacy to solve complex problems. Your proactive approach in managing escalations and improving service quality directly impacts customer satisfaction. Key Responsibilities:

- Resolve technical issues during product deployments with customers
- Triage and manage technical escalations effectively




- Troubleshoot and determine root causes for reported issues
- Collaborate with cross-functional teams to enhance product offerings
- Provide 24/7 support globally to critical customers Requirements:
- Bachelor's degree in a relevant field
- 6+ years of experience in software development or troubleshooting
- Proficiency in Java, C++, Python, or Go
- Familiarity with web technologies and cloud services
- Fluent in Mandarin for customer communication Support Google Cloud's mission to drive customer success through expert technical solutions and service excellence.

📌 Customer Solutions Developer at Google Cloud (London)
🏢 Socket.dev
📍 London