Elevate your career as a Customer Success Manager at Meltwater, focusing on customer satisfaction and product adoption in a hybrid work setting. Join a dedicated team committed to driving impactful outcomes. As a Customer Success Manager, you will foster strong customer relationships and implement solutions for optimal product usage.

In this role, you will collaborate closely with Renewal and Account Managers, equipping clients with tools to maximize their experience with Meltwater's solutions. Your proactive approach will be essential to maintain customer satisfaction and retention, ensuring that their unique needs are addressed through tailored support. Key Responsibilities:

- Collaborate with internal teams to align customer needs




- Provide strategic guidance for product adoption
- Equip clients with resources to enhance advocacy
- Identify upselling and cross-selling opportunities
- Conduct onboarding sessions for new customers Requirements:
- Bachelor’s degree or higher preferred
- Minimum 3 years in customer success or account management
- Strong communication and interpersonal skills
- Results-driven mindset focused on customer satisfaction
- Ability to work flexibly in a hybrid schedule Make a meaningful impact on customer success with Meltwater!

📌 Customer Success Manager at Meltwater (Toronto)
🏢 Meltwater
📍 Toronto