Who you are

- 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment

- Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes

- Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving

- Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably

- Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools

- Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR

- You’ll thrive as a Customer Success Manager if you:

- Take a consultative approach and ask thoughtful questions, learn quickly, and enjoy helping customers solve real problems

- Communicate clearly and confidently, especially when explaining technical concepts or guiding a customer through next steps

- Are willing to dive into a technical product and learn how to support customers across a range of web and workflow use cases

- Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

What the job involves





- Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality

- Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform

- We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow

- As the primary partner for our strategic accounts, we play a central role in their long-term success and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business

- We’re looking for a Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve





- Reporting to the Manager, Customer Success

- Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey

- Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform

- Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans

- Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features

- Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement

- Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue

- Bring clear, organized customer insights back to the business to help improve our product, processes and overall Enterprise experience

The application process

- Application deadline: applications accepted on an ongoing basis until position is closed and filled

- This posting is for an existing vacancy

Advantages

- Modern & inclusive healthcare coverage

- Retirement saving matches and financial planning

- Flexible paid time off

- Annual retreat and offsites

- WFH Office setup budget

- Health and wellness stipend
- Remote work reimbursements for phone & wifi

- Webflow subscription discount
- Remote-first flexibility

📌 Customer Success Manager (Canada)
🏢 Webflow
📍 Canada