Job Title: Dental Office Operations Manager

Location: Ajax, Ontario

Job Type: Full-Time

Reports to: Visionary/CEO

About Us:

Singer Dental is a, privately owned (not DSO) rapidly growing dental practice dedicated to exceeding patient expectations and providing a 5-star patient experience. We prioritize continuous growth and development for our team members, creating an empowering and supportive work environment.

Job Summary:

The Operations Manager is a key leadership role, serving as the right-hand person to the Visionary/CEO. In this position, you will be responsible for translating the company’s vision into actionable, strategic plans and ensuring these are executed flawlessly across all departments. The ideal candidate is a resilient, results-oriented individual with a proven track record of scaling businesses, specifically having experience in taking a business from $2M in revenue and doubling it.

Responsibilities:

1. Own Daily Operations

- Lead daily huddle and prepare the team for the day
- Manage the schedule for productivity and flow
- Anticipate and solve operational issues in real time
- Ensure the day runs smoothly without doctor intervention

2. Drive Team Accountability

- Run weekly team meetings and check-ins
- Track individual and team performance
- Address performance issues quickly and directly
- Reinforce culture, expectations, and standards daily

3. Own the Practice Scoreboard

- Track daily, weekly, and monthly KPIs
- Monitor production, collections, case acceptance, and schedule utilization
- Identify trends and bring solutions
- Keep leadership informed with clear reporting

4.



Build and Maintain Systems

- Document workflows and core processes
- Implement and maintain SOPs and checklists
- Ensure systems are consistently followed
- Improve systems over time to increase efficiency

5. Lead Hiring and Onboarding

- Coordinate hiring process and interviews
- Support candidate selection and decision-making
- Lead onboarding and early training
- Ensure new hires integrate quickly into the team

6. Oversee Patient Experience

- Monitor front office flow and patient interactions
- Address service breakdowns immediately
- Train team on communication and service standards
- Ensure a consistent, high-quality patient experience

7. Support Doctor and Practice Growth

- Execute on key initiatives and priorities
- Filter and prioritize issues before escalating
- Protect doctor’s time and focus
- Help remove the doctor as the bottleneck

Qualifications:

- Proven experience in an operations, integrator, or leadership role where you were responsible for driving results, not just supporting them
- Strong ability to lead, coach, and hold a team accountable to clear standards and outcomes
- Comfortable making decisions and solving problems quickly without constant direction
- High ownership mindset.



You take responsibility for outcomes, not just tasks
- Able to operate in a fast-paced environment and stay steady under pressure
- Clear, direct communicator who can navigate conversations with both team members and leadership
- Strong organizational and execution skills. You follow through and close loops
- Able to balance big-picture thinking with day-to-day execution
- Experience in dental or healthcare is a plus, but not required for the right operator

What We Offer:

- Base Salary: (based on experience and leadership capacity)
- Performance Bonus: Additional upside tied to practice growth, team performance, and key KPIs
- Total Compensation Potential: $95,000 – $120,000+ for the right operator who drives results

What you are stepping into:

- A growing, high-performing dental practice with strong momentum
- A leadership team that values ownership, execution, and accountability
- A role with real influence. You will shape the team, systems, and direction of the business
- A clear path for growth as the practice continues to expand

Next Steps: Send us your resume along with your thoughtful answers to at least three of these questions:

- What do you love most about being a leader?
- How would your past coworkers describe you?
- What’s your favorite part of working in a team-based work setting?
- What’s a fun fact about you that has nothing to do with your work history or dentistry?

Pay: $90,000.00-$120,000.00 per year

Benefits

- Company events
- On-site parking
- Paid time off
- Profit sharing

Work Location: In person

📌 Dental Office Operations Manager (Ajax)
🏢 Singer Dental
📍 Ajax