Direct Support Professional (DSP)

Position Overview

This role is responsible for providing individualized person-directed support for people with diverse needs by implementing appropriate interventions, evidence-informed strategies, and tailored programming. In some cases this may include supporting medically fragile persons, including delegated controlled acts and medication administration

Key Responsibilities

- Participate in daily living tasks, including cooking, cleaning, and laundry
- Administer medications as required
- Encourage involvement in meaningful community activities and relationships
- Collaborate with internal teams and external professionals (for example, behaviour therapists)
- Provide personal care, hygiene assistance, and support with ADLs
- Work collaboratively with health care teams, families, and peers
- Promote belonging through meaningful home and community participation
- Submit expenses via Concur and complete daily documentation
- Respond appropriately to behavioural escalations and crisis situations
- Update daily notes appropriately
- Monitor email and other communications to ensure awareness
- Proactive problem solving
- Document daily support and progress per QAM and MCCSS guidelines
- Book and attend outings or appointments and coordinate vehicle use
- Complete administrative tasks, including expenses (Concur) and notes
- Adhere to compliance under OHSA, AODA, and the Ontario Human Rights Code

What we are looking for

- Human Services diploma (DSW, SSW, PSW) or equivalent experience
- Demonstrated ability to support vulnerable individuals with compassion and respect
- Knowledge and understanding of best practices related to supporting individuals with varying behavioural and neurodivergent needs
- Knowledge of trauma-informed care and experience managing crisis situations
- Strong computer, time management, and communication skills
- Ability to navigate multiple, sometimes competing priorities
- Attention to detail, responsiveness, and ability to follow direction
- Ability to think critically and problem solve




- Willingness to contribute positively to workplace culture and team collaboration
- Satisfactory Vulnerable Sector Police Check
- Valid Ontario G Driver’s Licence and reliable transportation
- Physical ability to support individuals and use mechanical lifts as required

What we offer

- Generous time off policies
- Comprehensive extended health, dental, life, and accident insurance
- RRSP Matching Program
- Employee Assistance Program (EAP)
- Ongoing paid training in Emergency First Aid and Non-Violent Crisis Intervention

Role Status This position is open due to an existing role vacancy.

Use of AI in Hiring

AI enabled tools may be used to support parts of the recruitment process, such as interview scheduling. All hiring decisions are made by human reviewers.

Record Retention Notice In accordance with Ontario legislation, job postings and application materials are retained for a minimum of three years.

Accessibility and Fair Hiring Statement

Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

E3 is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process.

If you are contacted for a position, please notify your E3 Recruiter of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

We thank all respondents for their applications but only those selected for an interview will be contacted.

Pay: $24.08 per hour

Advantages

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Collingwood, ON L9Y 4X2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Completion of DSW, SSW or PSW program

Experience:
- Direct Support: 1 year (preferred)

Licence/Certification:
- full Class G Driver's License (required)

Work Location: In person

📌 Direct Support Professional (Collingwood)
🏢 E3 Community Services
📍 Collingwood