Forward Deployed Org Architects design, pilot, and scale new ways of working for a human-centered, AI-powered organization. Embedded within priority business areas, the role assesses current workflows, identifieswhere AI can automate, augment, or transform work, and translates those insights into future-state designs across workflows, roles, skills, decision rights, operating models, and workforce transition plans. Working across business, AI strategy, risk, data, People Partners, Talent CoE teams, and change partners, this role tests recent models, measures impact and creates repeatable systems to help Manulife scale proven human-AI ways of working.

Balance innovative thinking withpractical judgment, helping leadersdecide whereto automate, augment, redesign,or simplify. Identifyand design human + AI work models that improve business outcomes, colleague experience, customer impact, speed, quality, cost, or risk Collaborateacross businessfunctions, AI, technology, risk, data, People Partners, TalentCoEteams, and change partners Experience leading workforce transformation, organization design, operating model design, or AI-enabled work redesign.

Experience advising executives and moving solutions from strategy and design into pilots, adoption, and scaled implementation. Strong narrative-building skills; Comfort with continuous learning, experimentation, and building clarity in ambiguous environments.

Experience in financial services, insurance, banking, wealth, or asset management Experience with responsible AI, risk, controls, governance, regulatory environments, or enterprise compliance.

Experience with strategic or skills-based workforce planning, job and skills architecture, talent intelligence, or human performance architecture Experience in consulting,



business architecture, service design, product operating models, agile delivery, or enterprise AI transformation. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.



All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [email protected],260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. please contact [email protected] use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement. #

📌 Director, Forward Deployed Organization Architect (Toronto)
🏢 Manulife Financial
📍 Toronto