About the Role The Return to Work Case Manager will act as a central point of coordination between workers, employers, healthcare providers, insurers, and workers' compensation boards, when applicable.

Key Responsibilities

Return to Work & Case Management

· Receive, review, and manage new return-to-work cases following injury, illness, medical leave, or workplace absence.

· Review medical notes, functional abilities information, job demands, and worksite realities to understand restrictions and capabilities.

· Develop protected and appropriate return-to-work plans, including modified duties, reduced or graduated hours, temporary restrictions, and accommodations.

· Ensure return-to-work plans align with documented restrictions, job demands, operational needs, and applicable duty-to-accommodate principles.

· Coordinate return-to-work timing, conditions, and follow-up communication with workers, employers, supervisors, human resources, healthcare providers, insurers, and WSIB/WCB representatives when applicable.

· Identify and help resolve medical, job-related, organizational, or personal barriers that may delay safe and sustainable return to work.

· Monitor return-to-work progress and adjust plans as required based on updated information, restrictions, or workplace needs.

· Maintain objective, accurate, and confidential case documentation in accordance with privacy and company recordkeeping expectations.

Employer Consultation & Support

· Provide practical employer guidance regarding accommodation planning, restrictions, functional abilities, and return-to-work best practices.





· Support clients with WSIB/WCB-related return-to-work processes, documentation, case updates, and communication requirements.

· Prepare clear case summaries, status updates, and recommendations for clients, while avoiding diagnosis or treatment decisions outside scope.

· Help employers understand risk, compliance, and documentation considerations related to injury, illness, medical leave, and workplace reintegration.

· Provide support for substance use or substance abuse case management when required, including coordination of follow-up steps, referrals, and re-testing processes.

Administrative & Team Responsibilities

· Maintain tracking systems, documentation control, and timely case notes.

· Participate in internal meetings, client discussions, and process improvement initiatives.

· Collaborate with NorthStream occupational health, testing, administrative, and management teams.

· Support policy, procedure, and workflow improvements related to return-to-work and disability management services.

· Communicate professionally through Microsoft Teams, email, phone, and assigned systems in accordance with the responsibilities of the role.

Qualifications & Requirements

· Post-secondary education in Disability Management, Occupational Health, Human Resources,



Nursing, Kinesiology, Rehabilitation, Social Work, Psychology, or a related field.

· Minimum 3 years of experience in return-to-work coordination, disability management, workers' compensation, occupational health, rehabilitation, claims management, or case management.

· Strong understanding of workplace accommodation principles and return-to-work best practices.

· Ability to interpret functional abilities information, workplace restrictions, and job demands in a practical and objective way.

· Excellent written and verbal communication skills, with the ability to build trust with workers, employers, healthcare providers, and client contacts.

· Robust organization, documentation, problem-solving, and time-management skills.

· Proficiency with Microsoft 365, including Word, Excel, Outlook, and Teams.

· Ability to maintain strict confidentiality, professionalism, and discretion at all times.

Considered Assets

· Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), or related designation.

· Experience with WSIB, WCB, LTD, STD, or disability claims processes.

· Occupational health, rehabilitation, nursing, kinesiology, or workplace safety experience.

· Experience supporting safety-sensitive, industrial, unionized, or remote work environments.

· Knowledge of privacy, documentation, and confidentiality considerations in occupational health or disability management.

Compensation

$62,000 - $90,000 annual salary, based on experience and qualifications.

📌 Disability Case Manager (Thunder Bay)
🏢 NorthStream Safety & Rehab
📍 Thunder Bay