Job Overview

We are seeking a friendly and professional Front Desk Agent to join our team for the afternoon shift, working Wednesdays, Thursdays, and Fridays from 3:00 PM to 11:00 PM. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires robust communication skills, attention to detail, and a passion for hospitality.

Multilingual candidates are highly encouraged to apply, as we value diversity in our team.

Responsibilities

- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Handle guest inquiries and provide information about hotel services and amenities.
- Assist with reservations and modifications using hotel management software.
- Address guest concerns or complaints professionally and effectively.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
- Collaborate with other departments to enhance guest experiences.
- Perform administrative tasks as needed,



including filing and data entry.
- Ensure a smooth shift handover by communicating important guest information and daily updates to the overnight team.

Qualifications
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is a plus.
- Proficient in using phone systems and hotel management software.
- Strong communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable.
- Excellent problem-solving skills with a focus on guest satisfaction.
- Availability to work every Wednesday, Thursday, and Friday from 3:00 PM to 11:00 PM.
- Ability to work occasional weekends or holidays if additional coverage is needed is considered an asset.
- A positive attitude and the ability to work well in a team environment.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry! Pay: $18.25-$19.25 per hour

Benefits

- Casual dress
- Flexible schedule

Work Location: In person

📌 Front Desk Agent (Revelstoke)
🏢 Super 8 By Wyndham Revelstoke
📍 Revelstoke