Company Description Victorian Hotel, located at 514 Homer Street in Downtown Vancouver, BC, is a boutique hotel offering a blend of historic charm and modern comfort. Built in 1898, the property features timeless elegance with newly renovated guest rooms and common areas. The hotel is within walking distance of major city attractions, including Rogers Arena, Robson Street, Queen Elizabeth Theatre, Vancouver Convention Center, Gastown, and Yaletown.

Guests enjoy a distinctive heritage atmosphere paired with contemporary amenities and attentive service, creating a welcoming experience for both leisure and business travelers : We are seeking an experienced, motivated, and service-driven Front Desk Supervisor to lead the daily operations of our Front Office. Are you passionate about delivering exceptional guest experiences and leading by example? This leadership role assists in overseeing the Front Desk and housekeeping operations, ensuring a seamless and exceptional guest experience.

Our hotel is known for its warm hospitality, boutique experience, impeccable attention to detail, and highly personalized guest experience. We are looking for someone who shares these values and is committed to maintaining the highest standards of boutique guest service.

The Front Desk

Supervisor works closely with the Operations Manager to provide hands-on leadership, support team development, resolve guest concerns, and uphold the highest operational standards.

Key Responsibilities: Front Office Operations

- Perform duties as Front Desk Agent. Assist in managing day-to-day Front Office operations, including Front Desk, Guest Services, and Reservations, and coordinate the housekeeping daily assignments.
- Monitor check-in and check-out processes to drive efficiency and enhance guest satisfaction
- Review daily arrivals and special requests to ensure all needs are met.
- Review guest departures, ensuring accuracy with billing.
- Manage overbooking situations and coordinate guest relocations when necessary
- Maintain front desk equipment, supplies, and inventory




- Oversee cash handling, billing accuracy, direct billing accounts, and shift reporting
- Prepare reports, logs, and spreadsheets using Microsoft Excel and Teams
- Schedule team members and assist with shift coverage as required
- Assist with revenue management, adjusting pricing as required Leadership & Team Development
- Supervise, train, coach, and support team members
- Assist with scheduling and ensure proper staffing levels
- Foster a positive, professional, and team-oriented environment
- Provide ongoing feedback and support employee development
- Address employee concerns and handle disciplinary matters professionally Guest Service Excellence
- Deliver and maintain the highest level of guest service
- Handle guest inquiries, concerns, and escalations promptly and professionally
- Resolve complaints effectively and implement preventative solutions
- Engage with guests to gather feedback and enhance service standards, and special requests are executed
- Support upselling initiatives to maximize revenue opportunities Communication & Coordination
- Work closely with Housekeeping and Maintenance operations
- Maintain clear communication
- Ensure compliance with standards, policies, and procedures Operational Support
- Be flexible to work a variety of shifts (mornings, evenings, overnight, weekends, and holidays), main focus will be morning shifts.
- Overseeing of the operation in the absence of the Operations and General Manager

Safety & Compliance

- Ensure adherence to all hotel policies, safety standards, and procedures
- Follow emergency protocols when required
- Maintain a clean, organized, and professional Front Office and public areas

Qualifications

- Minimum 2 years of Front Desk experience in the hotel industry
- Previous supervisory or leadership experience is an asset for this role
- Solid knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Excellent communication, leadership, and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask effectively.

Pay: CA$23.00 - CA$25.00 per hour

📌 Front Desk Supervisor (Vancouver)
🏢 THE VICTORIAN
📍 Vancouver