Front of House Manager Department: Front of House – Operations

Reports To: General Manager

Location: Chotto Matte Toronto – 161 Bay Street, Toronto, ON Position Summary The Front of House Manager is responsible for leading all front-of-house operations while delivering an exceptional luxury dining experience synonymous with the Chotto Matte brand. This role oversees daily service execution, develops and coaches the FOH team, maintains operational excellence, and ensures every guest receives warm, genuine, and memorable hospitality.

The FOH Manager is a hands-on leader who thrives in a fast-paced, high-volume environment and works closely with the General Manager, Executive Chef, Sales & Events team, and Bar leadership to ensure seamless service, financial performance, and brand consistency. Qualifications

Required

Minimum 3–5 years of management experience in high volume restaurant.

Experience leading high-volume operations.

Strong knowledge of food, wine, cocktails, and premium service standards.

Excellent leadership, coaching, and conflict-resolution skills.

Strong organizational and time-management abilities.

Experience using restaurant POS systems and reservation platforms.

Availability to work evenings, weekends, and holidays. Preferred

Experience in fine dining or premium casual hospitality.

Previous experience managing private events and large group dining.

Hospitality Management education. Core Competencies

Leadership

Guest Experience

Financial Acumen

Communication

Decision Making

Team Development

Problem Solving

Attention to Detail

Operational Excellence

Adaptability Key Responsibilities Leadership & Team Development

Lead, inspire, and develop all Front of House employees including Managers, Supervisors, Hosts, Servers, Bartenders, Food Runners, and Support Staff.

Recruit, interview, onboard, and train new team members.

Conduct daily pre-shift meetings focusing on service standards, menu knowledge, wine & sake education, reservations, VIP guests, and daily objectives.

Coach employees through regular feedback, performance evaluations, and development plans.

Foster a positive, accountable, and high-performance culture.





Address performance issues through coaching, documentation, and disciplinary procedures when required.

Guest

Experience

Ensure every guest receives exceptional hospitality from arrival through departure.

Build relationships with VIPs, regular guests, hotel concierges, and corporate clients.

Resolve guest concerns professionally while empowering the team to recover service opportunities.

Maintain Chotto Matte's luxury service standards and guest satisfaction scores.

Oversee reservation flow and seating strategy alongside the Host team and Sales & Events department. Operations

Manage all daily restaurant operations during service.

Maintain efficient floor management while monitoring service pace and guest satisfaction.

Coordinate with the Kitchen and Bar to ensure seamless communication throughout service.

Ensure all opening, mid-shift, and closing procedures are completed to standard.

Monitor cleanliness, organization, lighting, music levels, table presentation, and overall restaurant ambiance.

Ensure compliance with company SOPs, food safety, liquor legislation, and health & safety standards. Financial & Business Performance

Drive revenue through exceptional guest experience and operational execution.

Monitor labour costs and staffing levels to achieve budgeted targets.

Review daily sales, labour, guest counts, and operational reports.

Manage controllable costs including breakage, supplies, and operating expenses.

Ensure accurate cash handling, voids, discounts, refunds, and comps in accordance with company policies.

Support inventory controls and ordering for Front of House operational supplies. Sales & Events Support

Collaborate closely with the Sales & Events team to execute private dining and corporate events.

Review Banquet Event Orders (BEOs)



and communicate operational requirements with all departments.

Ensure flawless execution of all events while maintaining regular restaurant service. Training & Brand Standards

Maintain exceptional product knowledge including:

Food Menu

Beverage Menu

Cocktails

Wine Program

Sake Program

Ensure all FOH employees complete required training and ongoing development.

Uphold Chotto Matte brand standards in hospitality, appearance, and service execution.

Administrative

Responsibilities

Prepare schedules based on forecasted business levels.

Approve payroll, attendance, and timekeeping records.

Conduct inventory counts and operational audits.

Complete incident reports and operational documentation.

Participate in management meetings and contribute to strategic planning initiatives. Compensation, Perks & Benefits Salary - $90,000 – $110,000 CAD annually

Salary will be determined based on experience, leadership ability, luxury dining experience, and demonstrated operational performance. Vacation 3 weeks paid vacation to start Health & Wellness

Extended Health Care

Dental Coverage

Vision Care

Prescription Drug Coverage

Life Insurance through Equitable Life

Long-Term Disability Insurance through Equitable Life

Nationwide Goodlife Wellness employee discount plan Food & Beverage

Complimentary manager meal during every shift

Employee dining discount at Chotto Matte globally

Friends & Family dining privileges

Beverage education and tastings Work Environment

Join one of Toronto's leading luxury hospitality brands

Work alongside passionate hospitality professionals

Team-oriented leadership culture

Fast-paced, high-energy environment

Opportunity to make a direct impact on business performance and guest experience What Success Looks Like A successful Front of House Manager consistently delivers memorable guest experiences while building a motivated, accountable, and service-driven team. They lead by example, uphold Chotto Matte's luxury hospitality standards, drive financial performance, and create an environment where both guests and employees thrive.

📌 Front of House Manager (Toronto)
🏢 Chotto Matte
📍 Toronto