SHAPE

Burnaby, BC

Part-Time

ABOUT SHAPE

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.

ABOUT THE CITY OF LOUGHEED In Metro Vancouver’s most central and connected location where three SkyTrain lines meet, a new city is rising. This is The City of Lougheed -the nexus of energy, diversity, and community that will change the lifestyle and landscape of the region.

The excitement has begun with Neighbourhood One, now the home to PriceSmart Foods, Oxygen Yoga, Chipotle, services and 1200+ residents. The regional shopping centre hosts 100+ shops, services and Eateries, including London Drugs, Walmart Supercentre, Sport Chek and Fitness World. We are only beginning to see what happens when it all comes together.

ABOUT THE ROLE The City of Lougheed is looking for an enthusiastic,



outgoing Guest Services & Events Ambassador to help create memorable experiences for our community. This unique role combines exceptional guest service with event support, community programming, and marketing initiatives. Your days will involve welcoming guests, assisting with Centre services, capturing social media content and helping bring events to life.

The ideal candidate enjoys interacting with people, thrives in a dynamic setting, and wants to gain hands-on experience in events, community engagement, and shopping centre marketing.

Primary Job Responsibilities

Guest Experience

- Deliver exceptional guest service and create memorable experiences for every guest
- Act as an Ambassador for The City of Lougheed by having the most up to date knowledge on all in Centre events and programming, retailer information, and all Centre and Guest offerings
- Assist with all Guest Service offerings such as wayfinding, gift card sales, gift wrap, kiddie car or wheelchair rentals
- Answer incoming calls and respond to guest inquiries
- Dispatch other departments to communicate guest requests or issues via a 2-way radio device

Marketing and Events

- Assist in the planning, setup, execution and teardown of Centre events, activations and community programming
- Represent The City of Lougheed at events and engage with guests in a welcoming, energetic manner




- Capture photo and video content for use across social media and marketing channels
- Assist with creating engaging social media content, including Instagram Stories, Reels and event coverage
- Help design and prepare events and promotional materials
- Support retailer promotions and community partnerships during events

Operations

- Complete regular centre tours, ensuring all brand standards are being maintained
- Maintain and balance a cash float at the end of every shift
- Assist with administrative tracking, inventory and reporting

Qualifications Required Knowledge, Skills, and Abilities

- Displays service excellence in dealing with internal and external guests, colleagues, and partners
- Has initiative, takes personal ownership and is able to work independently with minimal supervision
- Creative, energetic and adaptable
- Performs job duties in an accurate, detail-oriented, and productive fashion
- Possesses strong interpersonal skills and is outgoing in nature when dealing with the general public
- Basic graphic design and knowledge of InDesign is an asset

Required Training and Experience

- 2+ years of previous experience in events, hospitality, retail or tourism
- Experience assisting with events, marketing or community programs is considered an asset
- Comfortable taking photos and videos for social media
- High levels of competency with Microsoft Word, Adobe and Microsoft Excel
- University or post-secondary education an asset
- Second or third language an asset

Working Conditions

- Interested candidates must be available Thursday – Sunday
- Monday – Wednesday shifts occasionally available
- Shifts will be 4 – 8 hours per day

Pay Range: $18.75 – $21.00/hour

📌 Guest Services & Events Ambassador, The City of Lougheed (Burnaby)
🏢 SHAPE
📍 Burnaby