Head of Operational Excellence, Global Quality The Global Operational Excellence department is dedicated to architecting and scaling continuous improvement across our global network. This high‑impact, execution‑focused leadership role reports to the Global Head of Operational Excellence and supports the Global Head of Quality.

Responsibilities Lead the rollout of Lean standards, identify measurable productivity and cost‑optimization initiatives, and embed the Lean Leadership program to coach and certify Quality Leaders.

Champion and sustain a network‑wide training model to develop, certify, and mentor future Lean Practitioners.

Anchor all Operational Excellence activities to target behavioral shifts, design the strategic roadmap for a global Quality operational excellence community, and establish a collaborative hub‑and‑spoke governance framework to align central strategy with embedded chapter and site resources.

Translate Quality and business objectives into concrete, measurable operational excellence action plans focused on delivering immediate, tangible performance improvements.

Diagnose bottlenecks across workflows, deploy Lean and digital methodologies to streamline processes, and scale standardized methodologies, toolkits, and performance KPIs across chapters leveraging existing quality unit structures.

Personally lead and facilitate high‑priority, cross‑functional root‑cause analysis initiatives to dismantle complex, systemic operational bottlenecks and ensure robust process confirmation.

Act as a champion for cultural shifts mandated by the Quality Units, integrating them into day‑to‑day routines across all levels, and provide direct,



hands‑on field coaching and mentorship for embedded resources and broader leadership.

Travel internationally approximately 20% of the year, primarily to Europe.

Qualifications Holding an MBA, a Master’s degree in Chemistry, a Master’s degree in Mechanical Engineering, or a related field.

8+ years of progressive experience in Operational Excellence, manufacturing process improvement, or management consulting with a proven track record of delivering large‑scale program execution and building Operational Excellence communities.

Advanced, practical mastery of Lean principles, combined with a robust, pragmatic integration of strategic thinking.

Strong track record in combining Lean/OE with digital technologies such as agentic AI, process automation, and advanced analytics to transform business processes end‑to‑end.

Demonstrated excellence in leading matrixed, distributed teams and influencing executive stakeholders, aligning disparate groups, and driving accountability without direct authority.

Familiarity and operational track record within the Quality / GxP domain (Product, Technology, Quality, or adjacent highly regulated/technical industries) is highly advantageous.

Exceptional communication, high empathy, and strong relationship‑building skills.

Fluency in English is required; knowledge of German is highly ideal.

Salary range for the Mississauga location: $148,568.00 – $194,995.50 (actual pay based on experience and qualifications).

Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions now and in the future, and we are committed to scientific rigor, unassailable ethics, and access to medical innovations for all.

📌 Head of Operational Excellence for Global Quality (Mississauga)
🏢 F. Hoffmann-La Roche
📍 Mississauga