WHO WE ARE

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich.

E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

Two Positions Available: Technology Services & Operations

Are you an experienced People & Culture Business Partner who thrives during periods of organizational and service transformation? Do you bring the confidence, credibility, and judgment needed to partner with leaders in a complex, unionized public-sector environment? If so, we want to hear from you.

Due to internal promotions, we are looking for two People & Culture Business Partners (PCBP) — one supporting our Technology Services portfolio, and one supporting our Operations portfolio. Please indicate your portfolio of interest when applying; if you are open to either, let us know and we will consider you for both.

Reporting to the Director, People & Culture, the People & Culture Business Partner (PCBP) provides strategic and hands-on human resources leadership to their assigned portfolio. This role partners closely with mid-level and senior leaders to support workforce planning, organizational change, and the effective delivery of people strategies aligned with corporate priorities. As a trusted advisor, you will support leaders through complexity and change, translating business and operational needs into practical, compliant, and people-centred solutions.

These are senior-level People & Culture roles. Candidates must possess demonstrated experience in strategic HR and people practices, and a track record of operating as a trusted advisor to senior leadership.

WHAT YOU WILL DO:

- Develop and maintain a strong understanding of your assigned portfolio, including business objectives, operational challenges, risks,



and People & Culture requirements
- Partner with leaders to support the delivery of strategic people plans aligned with departmental and corporate priorities
- Lead or contribute to the development, implementation, and evaluation of People & Culture strategies, programs, and initiatives
- Provide expert advice and guidance to mid-level and senior leaders on workforce planning, organizational design, performance management, employee relations, career development, and compensation
- Support leaders through organizational change, including organizational design, evolving service delivery models, and system or process changes, ensuring consistency in approach and messaging
- Translate business requirements into effective People & Culture practices that support engagement, capability, and retention
- Provide ongoing coaching and guidance to people leaders, supporting leadership effectiveness and team development
- Partner with People & Culture Centres of Excellence and the Data & Analytics team to leverage insights and data in support of short- and long-term people strategies
- Build and maintain effective working relationships with leaders, employees, union representatives, and People & Culture colleagues
- Research, analyze, and prepare reports, recommendations, draft policies, and other materials related to People & Culture programs, practices, and initiatives
- Maintain current knowledge of legislation, best practices, and emerging issues relevant to your assigned workforce

WHAT YOU WILL BRING:

- Demonstrated experience in strategic HR and people practices at a senior level, with a track record of advising and influencing senior leadership
- A diploma or degree in Human Resources, plus a minimum of seven (7) years of progressive and/or senior human resources experience in a unionized environment, or an equivalent combination of education and experience
- CPHR designation or working toward a recognized HR certification (considered an asset)
- Demonstrated experience in a Human Resources Business Partner or senior HR Generalist role supporting complex portfolios
- Experience working in a unionized environment is essential




- Strong knowledge of employment legislation, collective agreements, and HR practices related to recruitment, performance management, attendance management, workforce planning
- Excellent collaboration, communication, and influencing skills, with the ability to work effectively with technical and corporate leaders
- Sound analytical, problem-solving, and decision-making skills, supported by strong judgment
- Proven ability to manage competing priorities, work independently, and adapt to changing demands
- High level of professionalism, discretion, and confidence when handling sensitive and emotionally charged matters
- Robust technical skills, including experience with HRIS systems and standard business software applications

SECURITY REQUIREMENTS: As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years.

To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER:

- Meaningful work - work with a sense of purpose, supporting the public and first-responders
- Competitive salary - with the opportunity for increases
- 4 weeks’ vacation to start
- Eligibility to participate in our Personal Time-Off Program
- 100% paid extended health and dental benefits
- Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan
- Career development - we are supportive in developing your skills while pursuing your career at E-Comm

JOB DETAILS :

- Number of positions: 2
- Job status: Regular Full-Time
- Hours of work: Monday to Friday, 40 hours per week
- Wage/Salary: $125,000 - $140,000
- Employee Group: Management
- Department: Operations
- Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC) - current hybrid arrangement involves two days per week onsite at our Pender Street location
- CLOSING DATE FOR APPLICATIONS: Friday August 14, 2026 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email [email protected]

📌 Human Resources Business Partner (Vancouver)
🏢 E Comm 9 1 1 | Emergency Communications for British Columbia
📍 Vancouver