Role: Incident Manager

Location: Canada - Remote Mandatory Skill required for this role

Incident Management ( MIM ) / Responsibilities

Ability to work nontraditional schedule for EST hrs

ITSM experience

4+yrs Major Incident Management experience

Deep understanding of ITSM practices (Incident, Problem, Change, etc.)

Ability to disseminate summary, impacts and status updates around Major Incidents to broad audiences of varying levels

Proven capability to produce crisp and robust written communications.

High level understanding of industry standard technologies – network, cloud, application support, etc.

Verbal and Written communication

Ability to work with cross functional IT teams – internal and external (vendors/consultants)





Drive Major Incident calls/bridges – managing the participants with a focus on restoration actions

Proficient in Microsoft tools and other collaborative apps

Monitors trends in incidents and issues.

Flexible and the ability multitask We are an Equal Chance Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

📌 Incident Manager (Canada)
🏢 Galent
📍 Canada