Incident Manager

100% Remote

Contract Role

/ Responsibilities

- Ability to work nontraditional schedule for EST hrs

- ITSM experience

- 3-5yrs

Major Incident

Management experience

- Deep understanding of ITSM practices (Incident, Problem, Change, etc.)

- Ability to disseminate summary, impacts and status updates around Major Incidents to broad audiences of varying levels

- Proven capability to produce crisp and robust written communications.

- High level understanding of industry standard technologies –

network, cloud, application support, etc.

- Verbal and Written communication

- Ability to work with cross functional IT teams – internal and external (vendors/consultants)

- Drive Major Incident calls/bridges – managing the participants with a focus on restoration actions

- Proficient in Microsoft tools and other collaborative apps

- Monitors trends in incidents and issues.

- Versatile and the ability multitask

📌 Incident Manager (Canada)
🏢 TheCorporate
📍 Canada