Overview

IoT Solution Engineer - North America (all) at 1NCE. The team focuses on customer solution support and enabling customers to deploy and integrate IoT solutions. This role is based in North America with travel flexibility and a versatile work schedule.

Your mission

- Client Education: Educate our clients on technical solutions, enhancing their understanding and application
- 2nd Level Support: Consult on a diverse range of 2nd level customer tickets, collaborating with various product teams for resolution
- Ticket Escalation Guidance: Lead the escalation process of customer tickets, providing regular updates to management
- Coordination: Liaise between 1NCE, our suppliers, and customers to coordinate effective solutions
- Customer Satisfaction: Ensure resolutions meet customer satisfaction, including coordinating escalations with suppliers when necessary
- Product Success Contribution: Contribute to our product's success by ensuring customers fully comprehend and can integrate our product into their environments




- Pre-Sales Support: Assist the pre-sales team during customer appointments by tailoring our products to specific customer needs
- Technical Enthusiasm: Demonstrate a passion for technology, confidently simulating customer setups from IoT devices to server applications

Your Skills

- Mobile Network Expertise: Knowledge of mobile network architecture, particularly core networks and network protocols
- IoT Proficiency: Understanding of IoT devices and skill in analyzing network traces (e.g., using Wireshark)
- IoT Device Control: Experience in managing IoT devices/modems (e.g., using Raspberry Pi or Arduino) for network tasks
- Network Troubleshooting: Proficient in troubleshooting network issues, interpreting network traces, and resolving potential issues
- Network Protocol Knowledge: Solid understanding of network protocols (TCP/UD

📌 IoT Solution Engineer - North America (all) (Canada)
🏢 1NCE
📍 Canada