Enhance IT processes as the IT Change Management Manager at Manulife in Waterloo, Ontario. Oversee change governance, stakeholder engagement, and ensure compliance with ITIL practices. In this hybrid role, you will be responsible for executing and governing the IT Change Management process.

The successful candidate will focus on change reviews, Change Advisory Board (CAB) coordination, and emergency change management. Collaborate closely with technical teams and operational stakeholders for successful change outcomes. Key Responsibilities:

- Execute and govern IT Change Management processes effectively
- Coordinate and facilitate Change Advisory Board meetings
- Monitor operational changes to mitigate risks and conflicts
- Collaborate with stakeholders to enhance change management
- Maintain and improve change management documentation Requirements:
- 5+ years of experience in IT Change Management
- Solid knowledge of ITIL principles and practices
- Experience in high-volume enterprise environments
- Excellent communication and relationship-building skills
- Ability to manage multiple priorities effectively Lead change management initiatives and foster a culture of continuous improvement at Manulife.

📌 IT Change Management Manager at Manulife (Ottawa)
🏢 Manulife Insurance Malaysia
📍 Ottawa