Job Title: IVR QA Analyst (Bilingual – English & French)

Location: remote

Key Responsibilities

- Design, develop, and execute manual and automated test cases for IVR applications.

- Validate English and French voice prompts, grammars, speech recognition, and call flows.

- Perform functional, regression, integration, system, and user acceptance testing (UAT).

- Test DTMF, speech recognition, call routing, transfers, callbacks, and self-service workflows.

- Verify IVR integrations with CRM, databases, APIs, payment systems, and contact center platforms.

- Identify, document, prioritize, and track software defects using defect management tools.

- Collaborate with developers and business stakeholders to resolve issues.

- Validate speech analytics, voice quality, and customer experience across multiple channels.

- Participate in sprint planning, backlog grooming, and Agile ceremonies.

- Prepare detailed test plans, test scripts, and test execution reports.

- Support production deployments and perform post-release validation.

- Ensure compliance with accessibility, security, and quality standards.

📌 IVR QA (Canada)
🏢 Glansa Associates
📍 Canada