Drive impactful contact center technology programs as a Program Manager with a focus on CCaaS. Empower cross-functional teams to deliver transformative solutions through effective communication and agile practices. This role seeks an experienced program leader with at least 7 years in software development.

You will manage end-to-end delivery for critical contact center implementations, ensuring alignment and collaboration across diverse stakeholders. Your expertise in program governance, budget management, and stakeholder communication will be pivotal to driving business value. Key Responsibilities:

- Lead delivery of CCaaS solutions from planning to deployment
- Manage program-level governance and risk for projects
- Provide leadership to cross-functional international teams




- Communicate tailored updates to engineering and executive teams
- Drive Agile delivery lifecycles across technology and operations Requirements:
- 7+ years in software development or project management
- Experience with contact center solutions implementation
- Proven track record in managing complex vendor dependencies
- Solid financial management skills on large-scale programs
- Effective communicator skilled in stakeholder alignment Unlock the potential of contact center solutions while leading teams to successful project outcomes and enhanced customer experiences.

📌 Lead Program Manager for Contact Center Technology Solutions (Saanich)
🏢 TELUS Digital
📍 Saanich