Join Connex Telecommunications as a Lead Solution Consultant specializing in CCaaS and agentic AI.

Utilize

NiCE CXone and Cognigy to revolutionize customer service experiences through advanced technology integration. As a hands-on consultant, you will manage end-to-end solution workstreams, collaborating with engineers and architects to drive innovation.

Your role includes mentoring team members while ensuring high-quality delivery of AI-powered solutions tailored to client needs. Key Responsibilities:

- Design and implement CCaaS solutions from requirements to deployment
- Architect AI experiences and conversational automation
- Draft technical designs and integration specifications
- Oversee script and flow configuration in CXone and Cognigy
- Drive API integrations with major CRM systems Requirements:
- 5+ years in contact center solution design and implementation
- 2+ years experience with Cognigy AI solutions
- Familiarity with cloud architecture principles
- Experience managing workstreams or engagements
- Strong communication skills for client engagements Accelerate your skilled growth at Connex Telecommunications by leading transformative contact center solutions.

📌 Lead Solution Consultant – CCaaS and AI (Richmond Hill)
🏢 Connex Telecommunications
📍 Richmond Hill