Mail Ballot Office Supervisor

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply. Reporting to the Program Manager, Special Voting Opportunities, the Mail Ballot Office Supervisor will be responsible for managing the day-to-day operations of the Mail Ballot Office/Call Centre.

Examples of key responsibilities include, but are not limited to:

- Manage the day-to-day operations of the Mail Ballot Office/Call Centre
- Assess requirements for Call Centre staff and schedule staff accordingly
- Assist Call Centre staff and respond to their questions
- Assess requirements for staff that will be tasked to assemble MB packages
- Provide direction and oversee MB package assembly staff
- Monitor the supply of MB package items to ensure they are adequate and replenish items accordingly
- Work with the IT Mail Room re: daily processing of MB packages
- Receive ballots from the Elections Office and reconcile the daily ballot count
- Review and print the labels for MB packages
- Communicate with electors as necessary on MB matters
- Coordinate with IT on any IT-related issues/requirements in the MB Office/Call Centre
- Pick up the mail ballots dropped off by electors in the drop-off bin at City Hall
- Organize the mail ballot package pick-up schedule including the contacting of electors as required





- Assist in the preparation of training material for Mail Ballot Office/Call Centre staff
- Serve as an Approver of Mail Ballot applications as needed
- Assist with the Mail Ballot adjudication and mail ballot tabulation processes
- Other tasks that may be assigned by the Chief Election Officer or Program Manager, Special Voting Opportunities

Knowledge, Skills & Abilities:

- Ability to perform duties with a high degree of accuracy.
- Ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism.
- Ability to manage priorities and deadlines with the ability to adapt and change priorities quickly with ease.
- Robust organizational ability with strong interpersonal and customer service skills.
- Ability to communicate effectively with internal and external customers.
- Ability to work independently and as part of a team.
- Ability to lead a team.
- Ability to have a high degree of flexibility, remain calm, and to meet tight deadlines under pressure.
- Ability to successfully pass a Police Information Check.

Qualifications and Experience:

- Completion of a Diploma from a post-secondary institution
- Minimum of three (3) years job-related experience including supervisory experience
- Experience working in a call centre would be considered an asset
- Elections experience would be considered an asset.
- Municipal government experience would be considered an asset
- An equivalent combination of training and experience may be considered.

Additional Information:

Employee Group:

Exempt

Position Status

Temporary Full-Time

Duration of Appointment

3 Months

Salary Range

$76,680 - $95,850 annually

Hours of Work

8:15 - 5:00 Monday- Friday, Compressed work week

Application Posted

7/31/26

External Closing Date

8/6/26

PCC#

📌 Mail Ballot Office Supervisor (Richmond)
🏢 City of Richmond BC
📍 Richmond