Join our dynamic healthcare team as a Medical Office Administrator & Customer Services Coordinator, where your energy and organizational skills will drive the smooth operation of our medical practice. In this vital role, you will oversee daily administrative functions, coordinate patient services, and support clinical staff to deliver exceptional care. Your proactive approach will ensure efficient patient flow, accurate record-keeping, and a welcoming environment for all visitors.
This position offers an exciting opportunity to combine administrative expertise with healthcare knowledge in a fast-paced, rewarding setting.
Responsibilities
- Manage front desk operations, including greeting patients and visitors with enthusiasm and professionalism.
- Schedule appointments, coordinate follow-ups, and optimize the daily calendar for healthcare providers.
- Maintain and update electronic medical records (EMRs) accurately using systems such as Dentrix or similar software.
- Handle patient inquiries, provide information about services, and ensure a positive customer experience.
- Support human resources functions such as onboarding new staff, managing schedules, and assisting with training initiatives.
- Assist with billing processes, budgeting tasks, and insurance claim submissions to ensure financial accuracy.
- Supervise administrative staff when necessary, fostering a collaborative team environment focused on quality service delivery.
- Ensure compliance with medical terminology standards and confidentiality regulations in all documentation.
- Coordinate with clinical teams to facilitate smooth communication between patients and healthcare providers.
- Contribute to maintaining a safe and organized office environment aligned with hospital or clinic standards.
Experience
- Proven experience working in a medical or dental office setting, demonstrating familiarity with clinical workflows and patient care procedures.
- Prior supervisory or team leadership experience in healthcare settings is highly desirable.
- Proficiency in Dentrix or comparable electronic medical records systems is essential for efficient record management.
- Strong knowledge of medical terminology, billing procedures, and insurance processes to support administrative accuracy.
- Experience with human resources functions such as staff scheduling, onboarding, or training enhances your candidacy.
- Background in hospital or acute care environments provides valuable insight into complex healthcare operations.
- Familiarity with budgeting practices within healthcare organizations ensures fiscal responsibility and resource management.
- Nursing or clinical background is a plus for understanding patient needs and supporting clinical staff effectively.
Join us to make a meaningful difference in patient care while advancing your career in a vibrant healthcare environment! Pay: $45,000.00-$52,000.00 per year