Hardwire Telecom Office Coordinator

Work Schedule is Monday to Friday 8:00 am to 4:30 pm

Do you enjoy working with a small team and work well independently? Do you have the proven ability to create organization and manage the workflow within an office setting? Are you detail oriented and provide exceptional customer service? In your career, have you held similar positions, where trouble shooting felt natural and you enjoy wearing multiple hats. Hardwire Telecom is in search of an exceptional full-time Office Coordinator.

About Hardwire Telecom

Hardwire Telecom Ltd is a local community-based company created in 2006. We consist of the combined talents of local communications technicians with a shared desire to provide a better communications service to Victoria and Vancouver Island.

Roles and Responsibilities but not limited to:

As the first point of contact for our clients, the Office Coordinator is an integral part of the team who will set a positive and professional image for Hardwire Telecom.

Reception:

Answering incoming calls, scheduling service work, and answering client questions. This role acts as a liaison between client and team.

- Directing all internal and external communications incoming from our frontline phones and general email account
- Reception
- Mail – incoming/outgoing
- Receiving organizational calls and emails from field techs
- Booking appointments and jobs for our field technicians

Administration: Scheduling work orders, service calls and appointments, converting approved quotes into scheduled installations, administrative support for all areas of the company, and running reports.

- Creating and scheduling Service Orders from inbound contact
- Producing reports from CRM (TigerPaw)



and QuickBooks for review
- Creating and maintaining customer and vendor accounts
- Managing inventory of office supplies
- Administration of internal documents including medical/dental benefits, insurance etc.
- Correspondence/communication with service providers as needed.

Dispatch/Scheduling:

- Scheduling of technicians and contractors
- Dispatching calls
- Communicating with customers coordinate schedules.
- Arranging availability of employees and contractors
- Preparing paperwork for jobs and pick tickets.
- Data entry

Required Skills:

- Transparent verbal and written communication
- Excellent organizational and multitasking skills
- Computer skills and knowledge (Microsoft Office Suite)
- Answer incoming calls and make outgoing calls.
- Welcoming and warm personality
- Ability to work as a team member and independently.
- Troubleshooting skills

Perks and Compensation:

- Competitive wage
- Extended benefits
- Training and development
- Opportunity to grow into a larger role for the right candidate.
- Great work culture
- Team building
- Free parking

Job Types: Full-time, Permanent Pay: $25.00-$28.00 per hour

Benefits

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:
- French not required

Application question(s):
- Do you currently live in Victoria, BC?
- Are you legally allowed to work in Canada?

Education:
- DCS / DEC (preferred)

Experience:
- Microsoft Office suite: 4 years (required)
- Receptionist: 2 years (required)
- Multi-line phone systems: 2 years (required)
- Phone etiquette: 1 year (required)
- Data entry: 1 year (required)

Language:
- English (preferred)
- Clear concise English (required)

Work Location: In person

📌 Office Administrator (Victoria)
🏢 Hardwire Telecom
📍 Victoria