Elevate your technical career with Gemini as a Technical Support Specialist in Neustadt, ON. This role is crucial for assisting employees with their technology needs and ensuring smooth operations. As a full time Technical Support Specialist, you will be the primary contact for employee tech issues, offering immediate support for hardware, software, account access, and more.

The role requires you to troubleshoot effectively and follow up on outstanding tickets while documenting each case thoroughly. This position emphasizes a professional, customer-focused approach to technology challenges. Key Responsibilities:

- Provide Tier 1 digital and IT support to employees
- Troubleshoot hardware and software issues efficiently
- Manage support tickets from intake to resolution




- Assist with user account provisioning in Active Directory
- Document incidents and maintain technical documentation Requirements:
- Experience in technical support or help desk roles
- Strong knowledge of Microsoft 365 and Active Directory
- Excellent communication and analytical skills
- Ability to work independently and as part of a team
- Certification in IT or related fields preferred Utilize your technical expertise and customer service skills to significantly enhance the support experience at Gemini.

📌 On-site Technical Support Specialist at Gemini (West Grey)
🏢 Gemini
📍 West Grey