Operations Manager 1 Reports To Associate Director/Director/Managing Director Operations Position Summary Responsible for delivering efficient and professional management to a prescribed portfolio of properties. A fundamental requirement of the position is to manage an annual operating and capital budget while maintaining a high level of resident satisfaction, in accordance with CAPREIT policies and guidelines.

Responsibilities Management - Staffing of appropriate office hours - Approve/reject leases - Follow up with assistance of Revenue Specialist on rent collections (AR) - Manage renewals process - Explore ancillary revenue opportunities (ie. parking/lockers) - Take action on vacancy - Ensure tenant file compliance - Leases - Letter of Acknowledgements (LOA) - Applications, etc - Ensure that work orders are completed in a timely manner as per CAPREIT policy - Identify, report and action potential liability (ie. environmental/tenant/legal, etc) - Approve requisitions and ensure purchasing policies are being adhered to - Completion of site visit checklist - Tenant meetings - Inspect turnover units to ensure rent readiness - Inspect occupied units for quality control issues - Develop and implement an action plan to increase the value of assets (aesthetics, logistics, - Liaison for Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations) Budgeting - Submit proposals for projects to be included in capital budget for the following year - Inspect, review,



and improve scope of work on all units to control financial parameters - Reviewing and ensuring that all approved contracts are implemented correctly Reporting - Review and take action to correct discrepancies in all monthly financial reports - Review physical asset report and implement a plan of action to correct deficiencies based on priority level - Review accuracy of and take action upon all operations reports (A/R, vacancy, missing documents, move-in move-out, Legal Review, ensure correct documentation, prepare documents, and attend hearings for the following:

- Landlord tenant boards: tenant applications and landlord applications - Human rights applications, attend human rights tribunal meetings (Initiation and follow-up), - Discovery and recovery hearings (Insurance) - Draft documentation for: Schedule A, amending agreements, settlements Resident Relations - Ensure high level of resident satisfaction and resolve inquiries - Special events for residents (barbecues, Christmas parties, tenant appreciation, - Tenant meetings - Available to meet with residents on a one to one basis in an effort to develop strategies to mitigate damages and maintain a positive public image - Attending tenant association meetings HR Operations:
- Payroll Direction/Approval - Discipline - terminations - Performance Reviews - Monitor and manage vacation entitlement - Interviewing/Hiring; Ensure proper training for new hires - Coordinate coverage of staff for WSIB/LTD/STD Management:
- Ongoing training - Design and implement a development plan for each employee - Coaching/mentoring/motivation/promotions (rewards) - Resolving employee conflicts Marketing - Coordinate with Marketing department in advertising, incentives, market surveys, mystery shoppers - Assess and make recommendations to maximize rent table potential - Develop and implement strategies to rent less marketable units (staging,



- Review and take action upon Resident Satisfaction Survey results Life and Safety - Follow up on building LOA – ensure Life & Safety Policies adhered to - Identify, report and action potential liability (ie. life and safety) - Ensure that all documents and certificates are up to date - Take immediate action to correct any Life & Safety deficiencies - Conduct emergency response drills for staff - Audit fire/life safety including: fire log book, annual certificates, spot checking for proper operation of all life safety devices, ensure up to date inspection of all life safety devices - Respond to site emergencies, 24/7 Special Projects / Project Management and Coordination Assist in managing projects:
- Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement) - Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenant meetings, - Common Area Upgrades (corridor painting, carpet replacement, stairwell painting, light upgrades, - Lobby/Offices (construction of new, and redesign of existing outdated spaces) New Acquisitions - Quickly and effectively raise new properties to CAPREIT standards Other projects as assigned by AVP, Operations or MD, Operations Other projects as assigned by AVP, Operations or MD, Operations Qualifications - University/college degree or equivalent work experience - Preferred of at least three years experience in property management - Experience in staff management and strong interpersonal skills - Proficiency in comprehension of financial statements and reports - Strong leadership ability and customer services skills - Outstanding problem solving and organization skills - Excellent verbal and written communication skills - Proficiency in computer skills - Ability to handle multiple priorities and tight deadlines - Robust decisions making skills and business acumen

📌 Operations Manager 1 (Montreal)
🏢 CAPREIT Apartments
📍 Montreal