Company Overview

McLaren Equipment Ltd. has been dedicated to providing top-quality products and services from leading manufacturers for over 30 years. Our focus remains on delivering exceptional customer service, maintaining high standards of quality, and fostering a secure, professional environment for our employees. We are committed to growth, community engagement, and operational excellence in the Turf and Worksite equipment industry.

Overview

We are seeking a Parts Counter Sales Representative to join our dynamic team. In this role, you will serve as a key point of contact for customers seeking parts and accessories, ensuring efficient order fulfillment and excellent customer service. The ideal candidate will possess strong communication skills, a solid understanding of automotive repair parts, and experience in retail or dealership sales environments.

This position offers an opportunity to contribute to our reputation for quality service while developing your sales and organizational skills.

Target Responsibilities:

· Sell outdoor power equipment parts to customers calling or walking into the store.

· Fill parts requests for the service techs.

· Participate in rolling inventory checks.

· Greet customers in a friendly and timely manner.

· Customer Service - Manage difficult or emotional customer situations.

· Respond promptly to customer needs.

· Solicit customer feedback to improve service.

· Respond to requests for service and assistance.

· Speak clearly and persuasively in positive or negative situations; respond well to questions.

· Follow all company and vendor policies and procedures

· Adaptability - Adapt to changes in the work environment; Manage competing demands.

Daily Duties and Responsibilities:

· Begin each workday with a positive attitude by encouraging each counter person to meet their weekly goals.





· Work to develop a sense of “team” in the parts department and across other departments.

· Ascertain make, year, and type of part needed, inspect worn, damaged, or defective part to determine replacement required, or inform customer of part needed according to description of malfunction.

· Discuss use and features of various parts.

· Read catalog, microfiche viewer, or computer for replacement part stock number and price.

· Fill customer orders from stock.

· Prepare sales slip or sales contract.

· Receive payments, make proper change, and wrap or bag merchandise for customer.

· Receive and fill telephone orders for parts.

· Inform customer on substitution or modification of part when replacement is not available.

· Examine returned part to determine if defective, and exchange part or refund money.

· Receive and fill telephone orders for parts.

· Alert Parts Manager when stock is running low.

Weekly Duties and Responsibilities:

· Mark and store parts in stockroom according to prearranged system.

· Take inventory of stock, brochures, bulletins, manuals, etc, and present an accurate count to Parts Manager.

· Advise Parts Manager of trends in parts usage. Monitor aging inventory and present a report to Dept. Manager.

· Sweep and clean stock room.

If you are motivated by providing outstanding customer service in a fast-paced environment and possess the necessary skills and experience, we encourage you to apply today. Join us in delivering quality parts solutions that support our customers' success.

Pay: $25.00-$28.00 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Application question(s):
- Do you have any equipment operating experience, if so please explain

Experience:
- Parts: 1 year (preferred)

Work Location: In person

📌 Parts Counter Sales Rep (Phelpston)
🏢 McLaren Equipment
📍 Phelpston