: This position is located in Brandon, Manitoba. Reporting to the Director of Care, the Resident Care Manager (RCM) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high‑performing team dedicated to delivering safe, high‑quality, and compassionate care to all residents. The RCM will engage with residents and families, promote a customer‑service philosophy, and continuously improve resident satisfaction to meet our mission of providing care wherever people call home.

Key Outcomes - Advocate for resident safety and improve quality care.

- Attain high resident and family engagement measured through Experience Survey results, caring for each person as we would our own family.
- Consistently meet or exceed all quality and clinical indicators for residents.
- Foster an employee‑positive culture, driving higher employee engagement.
- Ensure adherence to all regulatory requirements, quality, and clinical program mandates.

Key Responsibilities - Manage — oversee assigned program areas, implementing programs per Extendicare’s Model of Care.

- Identify — risk and mitigation strategies, escalating and managing as appropriate.
- Comply — monitor and ensure compliance with all regulations, licensing, accreditation, and labor standards.
- CollaboraTe — actively participate with the Director of Care and interdisciplinary team to optimize resident care.
- Quality — lead development, implementation, and oversight of quality improvement initiatives.
- Community Partnership — engage vendors and community health partners for resident care improvement.
- Cultivate — mentor and develop team members, identifying skill gaps and providing coaching.
- Values Alignment — uphold and promote the organization’s Mission, Vision, and Values concerning Ethics, Morality, and Integrity.




- Customer Service — accept and respond to feedback with acknowledgement and empathy.

Qualifications - Minimum of 3 years as a Registered Nurse in long‑term care.

- At least 1 year of managerial or supervisory experience in a health care setting.
- Current and unrestricted registration/licensing as a Registered Nurse.
- Bachelor of Nursing preferred or Post‑secondary Diploma in Nursing.
- Current CPR certification.
- Demonstrated leadership, communication, and interpersonal skills.
- Experience with EHR systems, specifically Point Click Care and Point of Care.
- Proficiency in Microsoft Office Suite.
- Track record of leading quality improvement initiatives with positive resident outcomes.
- Team‑building and time‑management abilities.
- Strong clinical skills.
- Proficiency in a second language is an asset.
- Experience managing under a collective agreement in a unionized environment. Core Competencies - Industry/Regulatory Knowledge
- Program Administration
- Customer Service
- Priority Management
- People Management
- Collaboration Attributes of an Effective Leader - Strategic Development — understands the organization’s strategy and sets priorities.
- Self‑motivated and Results‑driven — owns responsibilities and drives results.
- Collaboration — inspires collaboration and influences others.
- Effective Communication — listens and communicates respectfully.
- Problem Solving — resolves issues proactively.
- Builds High‑Performing Teams — mentors, provides feedback, commits to learning.
- Data Analysis & Continuous Improvement — uses data to motivate improvements.

Perks - Continuous mentorship, support for life‑long learning, and career‑growth opportunities.

- Opportunities for advancement within the organization.
- A rewarding experience that enriches your life and the lives of others.
- Employee Family Assistance Program.
- Robust benefits package.

📌 Resident Care Manager (RCM) - Part Time (PT) - Hillcrest Place
🏢 Extendicare
📍 Brandon