Lead CIBC's Client Onboarding & Service initiatives as a Director. Oversee client engagements and enhance cash management revenue while working in a hybrid mode for optimal flexibility. As a key leader, the Director will manage a team dedicated to onboarding and servicing CIBC's Commercial Banking and Capital Markets clients.

With a focus on maintaining exceptional client relationships and a seamless onboarding experience, you'll ensure that operational efficiencies are achieved through strong leadership and clear guidance. Your commitment to employee development and cross-functional collaboration will contribute to CIBC's vision of being #1 in client relationships. Key Responsibilities:

- Manage an onboarding and service team focused on client experience
- Serve as the primary point of contact for client escalations




- Create a culture that promotes accuracy and client engagement
- Oversee the delivery of complex cash management solutions
- Facilitate consultations with the Cash Management Sales Team Requirements:
- Minimum 5 years of leadership in relationship management
- Experience with commercial clients involving Cash Management
- Strong understanding of risk management and banking standards
- Proven coaching and team-building skills
- Proficient with Microsoft Office applications Drive impactful client onboarding initiatives and operational excellence while fostering a culture of trust and accountability at CIBC.

📌 Responsable Client Service Manager H/F (Vancouver)
🏢 Canadian Imperial Bank of Commerce
📍 Vancouver