Customer Service RepresentativeAbout Container Land and Storage

Container Land and Storage is one of Alberta's leading providers of portable storage container rentals and sales. We proudly serve businesses and individuals by delivering reliable, secure, and cost-effective storage solutions tailored to their needs.

Whether it's providing temporary job site storage, long-term business storage solutions, or personal storage options, we are committed to making the process simple, efficient, and hassle-free. Our reputation has been built on exceptional customer service, dependable equipment, and a dedication to helping our customers find the right storage solution every time.

Position Overview

We are seeking a motivated, detail-oriented, and sales-driven Customer Service Representative to join our growing team. The successful candidate will play a key role in delivering exceptional customer service while helping customers find the right portable storage solutions for their needs. This position requires excellent communication skills, solid organizational abilities, and a passion for building lasting customer relationships.

Key Responsibilities

- Greet customers in a professional and friendly manner.
- Maintain a clean, organized, and welcoming reception area.
- Provide container rental and sales quotations by phone, email, text message, and in person.
- Follow up with prospective and existing customers to answer questions, provide updates, and ensure a high level of customer satisfaction.
- Build strong customer relationships and successfully convert inquiries and quotations into long-term customers.
- Coordinate container deliveries, pickups, relocations, and transportation schedules efficiently and accurately.
- Work closely with the operations team to ensure timely and accurate service delivery
- Manage administrative tasks, including maintaining inventory records, preparing and issuing invoices, processing rental agreements, and updating customer information..




- Perform other administrative and customer service duties as required.

Qualifications

- High school diploma or equivalent.
- Previous customer service or sales experience is preferred.
- Technical knowledge of the construction industry, including construction specifications and processes, is considered an asset.
- Strong computer skills with the ability to quickly learn new software and CRM systems.
- Experience with consultative selling is preferred.
- Previous experience in the portable storage, intermodal, logistics, transportation, or moving industries is considered an asset.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Positive attitude, strong work ethic, and a customer-first mindset.
- Ability to work independently and collaboratively as part of a team.

Preferred Experience

- Minimum 1+ years of exprince in customer service
- Experince with preparing quotations, following up on leads, converting inquiries into sales.
- Experince with working in the construciton, portable storage, logisitcs, transporation, equipment rental or from the moving industry is considered an asset.
- Experince with using Microsoft Office (Excel, Word, etc), using CRM systems, and invoicing systems.
- Experince with handling multipke customers inquiries simultaneousl in a fast paced environemnt.
- Experience coordinating deliveries, dispatching, or scheduling transportation is preferred.
- Experience using CRM software, Microsoft Office (Outlook, Excel, Word), and invoicing systems.
- Experience handling multiple customer inquiries simultaneously in a fast-paced environment.
- Front desk/reception experience is an asset.
- Experience managing customer accounts and maintaining accurate records.
- Strong telephone and email communication experience.

We are an equal opportunity employer. Job Type: Full Time ( Weekdays and some weekends)

Pay: $18-$22 + Bonus

Casual dress

Onsite parking

Pay: $18.00-$22.00 per hour

Perks

- On-site parking

Work Location: In person

📌 Sales Representative (Calgary)
🏢 Container Land and Storage
📍 Calgary