About the Role:

At North Shore Business Solutions, we help organizations improve business performance through innovative operational strategies, exceptional client partnerships, and technology-driven solutions. We are seeking a Senior Client Success Manager to lead our client success function and build long-term partnerships with enterprise customers across Canada. In this role, you will drive customer retention, oversee strategic account initiatives, and mentor a high-performing client success team while collaborating with cross-functional departments to deliver measurable business outcomes.

Why Work With Us?

Meaningful Impact: Join a growing organization where your leadership directly influences client satisfaction, business growth, and long-term strategic partnerships.

Collaborative Culture: Work alongside experienced professionals who value teamwork, innovation, accountability, and continuous improvement.

Professional Growth: We invest in leadership development through ongoing training, industry conferences, qualified certifications, and career advancement opportunities.

Modern Workplace: Enjoy a supportive, technology-enabled work environment that encourages flexibility, collaboration, and operational excellence.

Key Responsibilities

Strategic Client Leadership: Develop and execute long-term client success strategies that strengthen relationships, maximize customer retention, and identify opportunities for business growth.

Team Leadership: Lead, mentor, and develop a team of Client Success professionals by providing coaching, performance management, and career development support.

Customer Success Planning: Partner with enterprise clients to understand their business objectives and ensure successful adoption of products and services.

Cross Functional Collaboration: Work closely with Sales, Operations, Product, and Support teams to deliver a seamless customer experience and resolve complex client challenges.





Performance Management: Establish and monitor key performance indicators, customer health metrics, and service standards while implementing continuous improvement initiatives.

Executive Client Engagement: Build trusted relationships with senior client stakeholders, conduct strategic business reviews, and provide proactive recommendations that support client success.

Process Improvement: Identify opportunities to improve workflows, customer onboarding, and service delivery while promoting operational efficiency across the organization.

What We Are Looking For

Experience: 8 to 10 years of progressive experience in Client Success, Account Management, Customer Experience, or Business Relationship Management, including 3 to 5 years in a senior leadership or people management role.

Leadership: Demonstrated success leading high-performing teams, managing complex client portfolios, and delivering measurable business results.

Communication: Outstanding presentation, negotiation, and relationship management skills with the ability to influence stakeholders at multiple organizational levels.

Business Acumen: Strong understanding of customer lifecycle management, client retention strategies, performance metrics, and continuous improvement practices.

Problem Solving: Ability to analyze complex business challenges, make strategic decisions, and implement practical solutions in a fast-paced environment.

Technology: Proficiency with CRM platforms, customer success tools, Microsoft 365, and business reporting applications.

Education: Bachelor's degree in Business Administration, Management, Marketing, or a related field. A relevant postgraduate qualification or professional certification is considered an asset.

Mindset: A strategic, customer-focused leader who thrives in a collaborative environment, embraces innovation, and is passionate about developing people while delivering exceptional client experiences.

Pay: $7,086.00-$9,000.00 per month

Work Location: In person

📌 Senior Client Success Manager (Charlottetown)
🏢 North Shore Business Solutions
📍 Charlottetown