Position 1: Website & Ecommerce AssistantAbout the Role
We are looking for a motivated, detail-oriented, and reliable Website & Ecommerce Assistant to join our growing team.
This role involves supporting our online store operations, updating product information, maintaining website content, and assisting with daily ecommerce tasks. This is a great opportunity for someone interested in learning about ecommerce, online retail, and digital operations.
Training will be provided.
Responsibilities
- Update and maintain product listings on the website
- Add and edit product descriptions, images, pricing, and inventory details
- Assist with website and ecommerce operations
- Manage product information to ensure accuracy
- Upload and organize product photos and content
- Assist with online orders and customer order updates
- Support marketplace listings and online sales activities
- Identify and report website or product listing issues
- Help improve the overall online shopping experience
- Complete general ecommerce and administrative tasks as required
Requirements
- Basic computer skills and ability to learn new software
- Strong attention to detail and organizational skills
- Good communication and teamwork abilities
- Reliable and responsible work habits
- Comfortable working in a rapid-paced environment
Preferred Qualifications
- Experience with ecommerce platforms, websites, or online marketplaces is an asset
- Knowledge of WordPress, or similar platforms is helpful
- Interest in technology and electronics is an advantage
Position 2: Customer Service Representative
About the Role
We are looking for a friendly, confident, and reliable Customer Service Representative to join our team.
In this role, you will assist customers through inbound and outbound calls, answer questions, provide order support, and help create a positive customer experience.
This position is ideal for someone with strong communication skills who enjoys helping people, solving problems, and working in a customer-focused environment.
Previous software or IT knowledge is not required — training will be provided.
Responsibilities
- Answer inbound customer calls in a professional and friendly manner
- Make outbound calls for customer follow-ups and support
- Assist customers with questions about orders, products, and services
- Provide accurate information and guidance
- Record customer notes and update information properly
- Handle customer concerns calmly and professionally
- Follow up on customer requests and issues
- Support daily customer service activities
Requirements
- Strong verbal communication skills in English
- Comfortable speaking with customers over the phone
- Good listening and problem-solving skills
- Friendly, patient, and professional attitude
- Organized and dependable
- Ability to work independently and as part of a team
- Comfortable managing multiple tasks in a busy environment
Preferred Qualifications
- Previous customer service or call handling experience is an asset
- Retail or sales experience is helpful
- Basic knowledge of electronics is an advantage but not required
Training Provided
Training will be provided for the right candidates. We are looking for individuals who are eager to learn, grow, and contribute to our team.
Who Can Apply
We welcome applications from:
- Students
- Work Permit Holders
- Permanent Residents
- Refugees
How to Apply
Please send your resume and availability to:
[email protected]
Join our team and gain valuable experience in ecommerce, technology retail, and customer service while working in a growing downtown retail environment.
Job Types: Full-time, Part-time, Permanent
Pay: From $17.60 per hour
Application question(s):
- Which city do you reside? If in Toronto or GTA, Where Exactly?
Language:
- English (preferred)
- Hindi (preferred)
- Gujarati (preferred)
Work Location: In person
📌 Customer Service Representative – Inbound & Outbound Calls / Ecommerce Website Assistant (Canada)
🏢 Phantom Intl
📍 Canada