03 Aug
|
Socotra
|
Toronto
Lyft is seeking a Senior Manager of Support Excellence to lead Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. You will shape an integrated enablement system across Operations, Product, and Technology to improve customer outcomes and drive AI-native support. Build and sustain a high-performing team of 4–6 managers and 40–50 indirects, holding a high bar for delivery.
The role requires 8+ years in support or related areas, robust leadership, and the ability to drive
📌 Senior Manager, AI-Enabled Support Excellence (Toronto)
🏢 Socotra
📍 Toronto